Results 1 to 6 of 6
  1. #1
    Community Member kanordog's Avatar
    Join Date
    Jan 2013
    Posts
    1,641

    Default Can not subscribe...

    As it says above, I can not subscribe.
    Changed billing address etc. still nothing.
    In-game store does not work either, I just wanted to spend my money.
    You nerfed my monks, throwers, dailies and alchemists.
    I hardly play anymore, found a better hobby.
    Thank You!

  2. #2
    Manager, Customer Service SSG_Alkaid's Avatar
    Join Date
    May 2014
    Posts
    162

    Default

    It looks like you're good to go, now.
    I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
    ---
    To request support from a Customer Service Agent, please visit help.standingstonegames.com
    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member kanordog's Avatar
    Join Date
    Jan 2013
    Posts
    1,641

    Default

    Quote Originally Posted by CS_Alkaid View Post
    It looks like you're good to go, now.
    Hello,
    Yes, couldn't work out the zip code (postcode) thing but after the x-th try paypal worked just fine
    Thanks for the answer.
    You nerfed my monks, throwers, dailies and alchemists.
    I hardly play anymore, found a better hobby.
    Thank You!

  4. #4
    Community Member
    Join Date
    Mar 2016
    Posts
    1

    Default Same issue

    I'm having the same problem. I'm getting the error: The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com.

    I'm using my wife's visa and have verified the number, code, and expiration date, and the billing address I'm entering matches both my bank statement and other online sites. I've tried using old addresses, capitalizing differently, etc, but keep getting that error.

    I can't seem to start a new thread, so I'm just going to piggy-back on yours, sorry about that!

    Edit: I'm an idiot, I transposed two numbers. Works now!
    Last edited by Deiath; 03-25-2016 at 09:30 PM.

  5. #5
    Community Member
    Join Date
    Aug 2014
    Posts
    1

    Default little different

    im having the same problem as well im getting back into the game and i cannot subscribe on the site with the become vip article even going onto the turbine homepage i see no option to add a ddo subscription

  6. #6
    Community Member Vish's Avatar
    Join Date
    Dec 2006
    Posts
    2,593

    Default

    Quote Originally Posted by tristenai View Post
    im having the same problem as well im getting back into the game and i cannot subscribe on the site with the become vip article even going onto the turbine homepage i see no option to add a ddo subscription

    You've got to reup VIP in game.
    Goto ddo store
    And there is subscription button at top
    You can add subs there
    Kil Glory
    30 alchemist
    HOW
    Sarlona

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload