I downgraded from VIP to Premium and now have too many characters. I already contacted Turbine supported, which suggested renaming my userpreferences file to olduserpreferences, resetting my display options, and NOT enabling Directx11. I did all of these things.

When I login, I can very briefly see the window telling me I have 17 characters and only 14 slots, with checkboxes next to each character so I can presumably choose which to deactivate. After maybe 2-3 seconds, DDO simply crashes on me.

I've also tried logging into a server where I only have 1-2 characters. However, the game still crashes even though I don't have too many characters on that server (so I'm guessing it's an issue account wide til I resolve it on the one server with too many).

I may have (or could purchase) enough Turbine Points to buy the extra character slots even, but I can't get into the game.

Has anyone else had this issue? Any suggestions on how to fix it?

I tried contacting Turbine Support again, but hoping someone else might have suggestions if they've had the same/similar issue.

Thanks!