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  1. #1
    Community Member
    Join Date
    Apr 2011
    Posts
    65

    Default Purchased +6 to +7 upgrade tome but didn't receive it

    I purchased a +6 to +7 supreme upgrade tome on character Keorgief - the points were deducted and I received a message it was delivered to inventory but it wasn't there. I tried logging out and back in and didn't get it.

    I don't think in-game support helps with this - who do I contact?

    Dungeons & Dragons Online ™
    Operation ID 26814780
    Date 07.01.2016 17:22 (GMT -05:00)
    Item 1 × Upgrade Tome of Supreme Ability (+6 to +7)
    Order Total 3476 Turbine Points

    I received a confirmation email also.

  2. #2
    Community Member TempestAlphaOmega's Avatar
    Join Date
    Oct 2009
    Posts
    256

    Default

    Quote Originally Posted by pawpaw2000 View Post
    I purchased a +6 to +7 supreme upgrade tome on character Keorgief - the points were deducted and I received a message it was delivered to inventory but it wasn't there. I tried logging out and back in and didn't get it.

    I don't think in-game support helps with this - who do I contact?

    Dungeons & Dragons Online ™
    Operation ID 26814780
    Date 07.01.2016 17:22 (GMT -05:00)
    Item 1 × Upgrade Tome of Supreme Ability (+6 to +7)
    Order Total 3476 Turbine Points

    I received a confirmation email also.
    Did you try logging off and then back on?

    Did you look in your green bag?

    If you find it does it end up being one tome or is it 6 separate ones?
    Shapshap, League of Extraordinary Ham, Sarlona and a bunch of alts that all have names begining with Sha or Sho. Of course Shapshap could be the alt and one of the others the main, it just depends on what day it is.

  3. #3
    Community Member
    Join Date
    May 2008
    Posts
    276

    Default

    Quote Originally Posted by pawpaw2000 View Post
    I purchased a +6 to +7 supreme upgrade tome on character Keorgief - the points were deducted and I received a message it was delivered to inventory but it wasn't there. I tried logging out and back in and didn't get it.

    I don't think in-game support helps with this - who do I contact?

    Dungeons & Dragons Online ™
    Operation ID 26814780
    Date 07.01.2016 17:22 (GMT -05:00)
    Item 1 × Upgrade Tome of Supreme Ability (+6 to +7)
    Order Total 3476 Turbine Points

    I received a confirmation email also.
    I have the exact same issue ...

  4. #4
    Community Member
    Join Date
    May 2008
    Posts
    276

    Default

    Quote Originally Posted by TempestAlphaOmega View Post
    Did you try logging off and then back on?

    Did you look in your green bag?

    If you find it does it end up being one tome or is it 6 separate ones?
    It was in my OTHER green bag; thanks for the tip.

  5. #5
    Community Member
    Join Date
    Apr 2011
    Posts
    65

    Default

    Yes it was in my bag. Thank you for pointing that out - I never even considered checking my bag.

    So I am all set - I don't need any assistance from Turbine.

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