Found a new bug with TR.

[Kulothar]

I did a IR and when I went to the start area (Shipwreck Shore). It was a little laggy (as usual) but nothing horrendous. I told Jeets that I wanted to bypass the Korthos story. I got the confirmation screen and clicked to bypass. Nothing happened except Jeets was no longer interactive. I went up the shore and Talbron would not let me pass and Jeets stayed on the shore.

I tried the following with no luck.
Logging out and back in after 5 mins (twice)
Logged on another couple of toon and waited 10 mins.
Cannot log out and use Ebberon teleport via the hall from logon screen.
Created a new toon and tried grouping
/death did not work.
cannot drown
Could not group or form party in starter area so no teleport.
cannot use guild ship beacon in starter area

Submitted ticket at 08:21pm and it is now 12:46 am... no response.

Happy New Year.

[Kulothar]

It is 1:10 am. 4hrs 50mins and calling it a night. Will have to submit a new ticket tomorrow and see how many hours it takes.

[skorpeon]

It is 1:10 am. 4hrs 50mins and calling it a night. Will have to submit a new ticket tomorrow and see how many hours it takes.

Hope this gets a fix, I know how frustrating it is not being able to play a newly created character (I have not actually experienced it but have empathy).

Usually you need to stay on line on that character to get help. At least this is the method when having issues with missing tomes and getting stuck for example.

I guess they maybe running a skeleton staff at the moment, and there are a few other issues in game at the moment (not saying your issue is any less important).

[madmaxhunter]

It isn't just Kulo, he's running static with two other players, I'm one of them. The three of us spend Saturday night doing nothing waiting for "support". I don't give a fig if they're skeleton or overwhelmed, or have a toothache. 5 1/2 hours in the que is beyond the pail. If he wasn't a founder, if he was a new player, he'd be telling his friends this game bites and would never play again. This wasn't a "boss bugged out" ticket, it was a game-breaking can't continue anywhere issue which should get higher priority.

What's the point of staying online? From what we've gleaned, Customer support (snicker) closes at 1 a.m. we assume that's EST. Kulo hasn't logged on yet this morning, I have a feeling his ticket will still be open and will have not been looked at by a GM.

And this isn't a one time bug. The other player created a throw away character and was easily able to replicate the same bug.

[Kulothar]

Going to the farmers market with my wife so can't log on till I get back. For reference there were two "new" characters created during this bug. One on my wife's account and one a friend. My wife's account could make it past Kronos but "Resque" also bugged on the starter beach and was deleted.

For reference, I have been on since Beta and when I checked my tickets last night discovered that only two had been responded to by a GM. That is not a very good record since release. Usually I have to find a solution myself or log out, /death or other remedy. We will see how many hours it takes if they respond today.

[Starla70]

No clue to how that bug happened. It is the first I have heard of one like that. Please pass on what the answer is. Might be a good thing to know.

[Kulothar]

Got on at 12:42pm and my ticket had been closed. Toon Name is Kury for reference. Throughout Beta I saw fewer bugs than since the last update.

History:
01/03/16 10:35 AM Thank you for your request for assistance. Unfortunately, we were unable to get to you before you went offline. The issue you are reporting cannot be resolved while you are offline. If, when you return, you still require assistance, then please submit a new help request. Please note, the hours of operation for In-Game Support are 10am to 1am Eastern time, seven days a week. - +GM Name redacted

Take two... but at least they responded 35 mins after they started back to work.

Ticket start time 12:45pm 010316.

[madmaxhunter]

If a GM checks the forum. His character name is Kury.

[Quintain-Valewalker]

"If he wasn't a founder, if he was a new player, he'd be telling his friends this game bites and would never play again." (quote from above post)

I think it is actually worse for an established player because of the time invested in the character.(Raid items farmed, Epic and Heroic past lives, Epic Destinies, crafting levels, etc) While it is most likely a new player would spread the word of their bad experience, the negative word of an experienced player would surely discourage any new player to invest in the game.

Good luck today Kury...Hope you get back in the game soon.

[madmaxhunter]

"If he wasn't a founder, if he was a new player, he'd be telling his friends this game bites and would never play again." (quote from above post)

I think it is actually worse for an established player because of the time invested in the character.(Raid items farmed, Epic and Heroic past lives, Epic Destinies, crafting levels, etc) While it is most likely a new player would spread the word of their bad experience, the negative word of an experienced player would surely discourage any new player to invest in the game.

Good luck today Kury...Hope you get back in the game soon.

I agree, Kury just hit two hours in the Que. And we continue to wait. Maybe I'll watch Groundhog Day. Get some perspective.

[Kulothar]

whoever got closest to 2hrs 3mins claim the 10K prize. GM had to change my instance and I could not skip the tutorial but I am off the shore.

[madmaxhunter]

whoever got closest to 2hrs 3mins claim the 10K prize. GM had to change my instance and I could not skip the tutorial but I am off the shore.

Don't forget the tons of TPs you got for sitting around for 8 hours waiting! (It's hard to type sarcasm)

[Kulothar]

The GM reset the instance, told me I could not bypass the tutorial an gave me 150TP to compensate me for the ring of friends (90TP) and guild ship beacon (10 TP) I had bought to try and get off the island. That works out to a little over 3 TP per hour of my character not being playable (08:21pm 010316 - 02:53pm 010416) in profit. At least I was finally able to get dressed and start killing things. The bug is reproducible by logging out/DC between telling Jeets that you want to bypass the tutorial and the second confirmation screen. That is not what I did but a lag spike or something may have bugged it. The bug was reproduced by a friend's newly created character while I was stuck on the beach as a test and resulted in him having to delete the character. Mine was a completionist character so deleting him was not an option.

I brought this up here not to complain but to make sure if there is a solution we find it for the next person sitting on the shore. It appears the only solution is direct GM reset of the instance.