I'm quoting this only because it stands out to me as a symptom of a larger issue: the perspective that a move towards making HE/EE more accessible to those without past lives and with carefully planned gear is a step in the right direction.
Past lives/TR train is the system they designed. Players work within said system to increase power and thereby tackle greater challenges. It is the responsibility of the developers to design content with that in mind, not continually lessen the need for the perks players have gained by playing within the system.