I got charged the normal upgrade price rather than the sale price for the Menance of the Underdark.
I immediately sent an email to contact@turbine.com as there were no other contacts listed that I could see.
I got an automated email back with a ticket #24001-723210 but have had no other response and it has been 5 days (nearly 6).
Kambuk
Results 1 to 4 of 4
Thread: Incorrect charge from DDO Market
-
11-30-2015, 04:52 PM #1Founder
- Join Date
- Jan 2006
- Posts
- 6
Incorrect charge from DDO Market
-
11-30-2015, 05:36 PM #2Manager, Customer Service
- Join Date
- May 2014
- Posts
- 162
Sorry about the delayed response; we're pretty swamped this time of year.
Check your email whenever you have a moment!I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
---
To request support from a Customer Service Agent, please visit help.standingstonegames.com
Contact us on Twitter @DDOUnlimited
-
11-30-2015, 05:39 PM #3Founder
- Join Date
- Jan 2006
- Posts
- 6
Thanks, for the very quick response to my post.
Kambuk
-
11-30-2015, 06:21 PM #4Manager, Customer Service
- Join Date
- May 2014
- Posts
- 162
No problem!
I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
---
To request support from a Customer Service Agent, please visit help.standingstonegames.com
Contact us on Twitter @DDOUnlimited
Reply With Quote
