Ordered a +6 to +7 Supreme Ability Tome and item HAS NOT BEEN DELIVERED!

[Malusny]

I purchased a Supreme Ability Tome (I have transaction number) but the item HAS NOT BEEN DELIVERED even after I relogged. I am seriously sick and tired of all the problems in this game, especially with payment system.


I believe that everybody understands that if you purchase something and you receive payment confirmation to your email, the item MUST BE DELIVERED or it is a scam. I don't care what sort of problems you are experiencing but if you accept the money, you must deliver the items.

Please fix it and do something pleasant to all those who experience similar problems. You should make a discount of some sort or give a voucher for something else in the store due to these fails that you are responsible for.

I am sorry but I am pretty upset and it is not my fault.


Sincerely,

Malvito

[Steve_Howe]

Check your toon's ingredient (green) bag.

That's where my upgrade tome went.

[SSG_Alkaid]

Steve_Howe is correct, sometimes these end up in ingredient bags.

If you've checked there after logging out and logging back in and still can't find it, send me a PM with your email address so I can create a ticket for you to follow up!