Is there some sort of trick to getting help from this company? I finally reached level 20 again for the 19th or 20th time and my Epic Destinies were all broken and my skill tomes missing. My ED's are all locked again and i'm back to 1 fate point. My first ticket was closed that last after I logged out after waiting for a few hours for a reply and have been waiting for a reply to my 2nd ticket that I put in because the 1st one was closed, while I was asleep. It's been over 15 hours of waiting for a reply on the 2nd ticket. I'm trying really hard to remain polite and calm but it's really really difficult.