Need cs help!

[Coyopa]

So, I tried to change the credit card I use to pay for my account last night and today because I am in the process of changing banks. My new bank blocks online game site transactions to prevent fraud. They *say* they've lifted the restriction, but I'm still having problems. So, I decided to just continue using my existing credit card instead. However, now myaccount.turbine.com will not accept that card either! AND all my account information has been wiped out (the stuff that says that I own MOTU, Shadowfell, and what my subscription status and billing dates are). What's gone wrong? I need help fixing it. My VIP subscription is due to renew at 15:57 this afternoon! And there's no phone support for another 2 hours and 15 minutes!

[zerit2002]

I also can't update my billing info since the last update came online.
Do you get an error when you try to update the info? My error just says that the system could not update the info.
I submitted a ticket almost 24h ago. Haven't gotten a response yet.

[Coyopa]

I also can't update my billing info since the last update came online.
Do you get an error when you try to update the info? My error just says that the system could not update the info.
I submitted a ticket almost 24h ago. Haven't gotten a response yet.

This is the error I keep getting. I'm worried now that my account looks all borked up.

[Cordovan]

We reset some tech on our end. Can you try it again?

[Coyopa]

We reset some tech on our end. Can you try it again?

Thanks for that! My account is looking the way it did before I started trying to make changes. I really appreciate it! I'll give it a few days before I start trying to make changes again. Probably on Monday.

[zerit2002]

We reset some tech on our end. Can you try it again?

It worked! I updated my billing info and bought the new pack

[Cordovan]

It worked! I updated my billing info and bought the new pack

Great, thank you.

[Nonesuch2008]

We reset some tech on our end. Can you try it again?

Would that have been a 'percussive reset' that you performed? Sometimes one of those really does the trick. Or at the very least, even if it doesn't work, it still makes you feel better. Or so I'm told...