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  1. #1
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    Default Friend Can not Buy TP with Steam Wallet

    Hi

    My Friend can not buy TP with his steam Wallet since last update there is a Thread on the Steam Forum with the same error http://steamcommunity.com/app/206480...8356188276946/

    I think hes getting the same Error
    There was an error processing your order.
    Please click here to return to the point purchase page and try again.
    (ERR-2)
    He is popping over here later today (UK) to try on my computer so will update this post if there is any more info then just the error code

  2. #2
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    Quote Originally Posted by Deep_Thought View Post
    Hi

    My Friend can not buy TP with his steam Wallet since last update there is a Thread on the Steam Forum with the same error http://steamcommunity.com/app/206480...8356188276946/

    I think hes getting the same Error

    He is popping over here later today (UK) to try on my computer so will update this post if there is any more info then just the error code
    UPdate
    On the Main Toon selection screen if we try & Buy TP we get the option to pay with Steam Wallet that gives Err-2
    In Game trying to Buy Tp Only gives Credit card / Paypay Options Nether of these options are VALID Payment options for someone using Steam Wallet!!

    Turbine must not want to milk this CASH COW ! if not sorted Very Soon that £80.00 going else where like WOW

  3. #3
    Manager, Customer Service SSG_Alkaid's Avatar
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    Default

    We're aware of the issue and while we are working to resolve it, I don't have an ETA for you just.

    For info gathering's sake, your friend is encountering this with all of the bundles, correct?
    I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
    ---
    To request support from a Customer Service Agent, please visit help.standingstonegames.com
    Contact us on Twitter @DDOUnlimited

  4. 06-23-2015, 06:49 PM


  5. #4
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    Default

    No as far as i am know he has only attempted to Buy the £79.99 13,000Tp Bundle

    Thanks for your help I will let my friend know that your trying to solve the problem

  6. #5
    Community Member Hackoda's Avatar
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    Default

    I have the same problem trying to buy all the point bundles in America. I kind of went out to buy $50 for my steam wallet and I can't buy Warlock and some quest packs now.... any information or an update on this issue would be much appreciated ^^ Thanks for helping us!

  7. #6
    The Mad Multiclasser Failedlegend's Avatar
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    Wait, how do you buy points through steam? I've been playing DDO on steam for 6 years and didn't know this was possible
    Quote Originally Posted by Cordovan
    There is little value in getting into an edition debate; as with anything, we create what we believe works best for DDO.

  8. #7
    Community Member Gralhota's Avatar
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    Quote Originally Posted by Hackoda View Post
    I have the same problem trying to buy all the point bundles in America. I kind of went out to buy $50 for my steam wallet and I can't buy Warlock and some quest packs now.... any information or an update on this issue would be much appreciated ^^ Thanks for helping us!
    I live in Brazil and i have same problem. Btw why DDO steam store site is unvaliable for my region now ?

    I was bought Menace and Orc bundle via Steam.

  9. #8
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    Quote Originally Posted by Failedlegend View Post
    Wait, how do you buy points through steam? I've been playing DDO on steam for 6 years and didn't know this was possible
    When its working

    1. Start DDo Through Steam
    2. open the Store
    3. click Add Points

    the next screen should give you the option to pay with your steam wallet before going to the tp pack selection screen.

    after selecting the Pack you want you should get a steam Popup asking you to OK the Payment

  10. #9
    The Mad Multiclasser Failedlegend's Avatar
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    Quote Originally Posted by Deep_Thought View Post
    When its working

    1. Start DDo Through Steam
    2. open the Store
    3. click Add Points

    the next screen should give you the option to pay with your steam wallet before going to the tp pack selection screen.

    after selecting the Pack you want you should get a steam Popup asking you to OK the Payment
    Huh I never even noticed that as an option...Ill check that out later today
    Quote Originally Posted by Cordovan
    There is little value in getting into an edition debate; as with anything, we create what we believe works best for DDO.

  11. #10
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    Default

    Problem seems to be fixed with the patch

    Thx My Friend can now But the Warlock Class

  12. #11
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    Default Still not working

    After this patch I don't get the err-2 message anymore, however I still can't buy Turbine points with steam wallet. I can choose the option to buy TP via steam and then the amount of points. After that I get a window with the 'Please wait while we process your transaction' message and it hangs there indefinitely. No points are added and no funds are removed from my steam wallet. I've already tried to reinstall steam and it didn't work. So still no Warlock for me

  13. #12
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    Quote Originally Posted by Maznak View Post
    After this patch I don't get the err-2 message anymore, however I still can't buy Turbine points with steam wallet. I can choose the option to buy TP via steam and then the amount of points. After that I get a window with the 'Please wait while we process your transaction' message and it hangs there indefinitely. No points are added and no funds are removed from my steam wallet. I've already tried to reinstall steam and it didn't work. So still no Warlock for me
    Is Steam Overlay Enabled in Steam ?
    Are you Starting DDo from steam ?

  14. #13
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    Quote Originally Posted by Deep_Thought View Post
    Is Steam Overlay Enabled in Steam ?
    Are you Starting DDo from steam ?
    Thanks, it was the overlay, I must have turned it off recently. Steam wallet is working again.

  15. #14
    The Mad Multiclasser Failedlegend's Avatar
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    I am having the same issue (got around to trying it out since EB was out of DDO Cards so I bought a steam one instead) have you ended up resolving it Deep_though (or CS) cause I'd really like to purchase Warlock (and some adventure pacts for my 26)

    Mine might be different though as it says Err-19 instead of Err-2...I never get to the choice it goes Add points button -> Purchase points (in the steam section) -> Error An error has occurred. Please click here to try again. (ERR-19)
    Last edited by Failedlegend; 07-11-2015 at 02:09 PM.
    Quote Originally Posted by Cordovan
    There is little value in getting into an edition debate; as with anything, we create what we believe works best for DDO.

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