PLEASE HELP! - Can't log in, and have tried everything... :-(

[UurlockYgmeov]

Ok, so I think I finally figured it out after 2 days of working on this... apparently the game calls on a DX9 API named "xinput9_1_0.dll". Oddly enough, my system diagnostics stated that DX was fully functional as we are up to DX11 at the moment, so an old API from DX9 didn't show up on the radar. After manually adding the DLL to my System32 directory, it started miraculously started working.

I want to thank everyone who was able to provide feedback during this downtime, and I hope this discovery can/will assist future users that may experience the same type of issue I did.

Thanks again,

Uy Lam

Sweet! Welcome back! Hopefully the withdrawals were mitigated by the activity of solving your dilemma!

See you around!

Have fun storming the er... castles!

PS - how did you figure it out?

[Hafeal]

Ok, so I think I finally figured it out after 2 days of working on this... apparently the game calls on a DX9 API named "xinput9_1_0.dll". Oddly enough, my system diagnostics stated that DX was fully functional as we are up to DX11 at the moment, so an old API from DX9 didn't show up on the radar. After manually adding the DLL to my System32 directory, it started miraculously started working.

I want to thank everyone who was able to provide feedback during this downtime, and I hope this discovery can/will assist future users that may experience the same type of issue I did.

Thanks again,

Uy Lam

Awesome. Glad the frustration is over, been there!

[ulam0517]

Sweet! Welcome back! Hopefully the withdrawals were mitigated by the activity of solving your dilemma!

See you around!

Have fun storming the er... castles!

PS - how did you figure it out?

Thanks for all your help. Oddly I figured it out based on the fact that everyone kept saying run the standard .exe files as admin. Well out of frustration, I started running every obscure exe file in the Turbine folder as admin, and I noticed the AwesomiumProcess.exe failed to run and kicked back an error message (progress!) regarding DX input. I ran dxdiag shortly after to recheck (already did this) that DX was running fine, but I had a thought... what if Turbine doesn't exclusively utilize DX11 APIs. If they used an outdated one, like DX9 (the original option for the game). I quickly Googled the download for this file, and popped it in my System32 directory and viola, the game ran.

What's crazy is that this issue comes up a few times in the Goggle search, including one youtube video showing the exact same issue over the last few years, and no one seemed to have come up with a solution. Made me think this was never going to get resolved without a complete format (which probably wouldn't have fixed it considering I would just install a DX11 runtime). This has to go down as the most complicated S/W fix I've had to work on in recent memory... and for a game I play in my downtime at that.

**RANT ON**

If there are any Turbine S/W developers viewing this forum, I would have the Turbine launcher search for missing files such as this, and download as needed. It did so for DAT files, .Net framework, and I believe the C++ redistributable files. Why not a DX9 API the game is reliant on?

**END RANT**

Anyways, I'm just glad it's working.

[Steve_Howe]

Ok, so I think I finally figured it out after 2 days of working on this... apparently the game calls on a DX9 API named "xinput9_1_0.dll". Oddly enough, my system diagnostics stated that DX was fully functional as we are up to DX11 at the moment, so an old API from DX9 didn't show up on the radar. After manually adding the DLL to my System32 directory, it started miraculously started working.

I want to thank everyone who was able to provide feedback during this downtime, and I hope this discovery can/will assist future users that may experience the same type of issue I did.

Thanks again,

Uy Lam

Nice job!

[UurlockYgmeov]

Sounds like your rant is spot on.