Game Locks Up

**LadeeM** · 06-10-2015, 10:25 AM

Below is my dxdiag. I am able to load up, log in, play the game all just fine. I turn on my fans (built in my laptop and I have it sitting on 3 fans), and play. I am able to play for about an hour or so (do about 3 medium to long quests) and the game will lock up. I have missed out on several last chests because it will do it at the end of the quest when everything is updating and awarding me the XP. It seems like it locks up and boots me from the game, but it takes FOR EV ER to do it. I just turn my computer off because I'm impatient. Is it my computer running too hot? I don't have this problem with any other game.

Thanks for any help!

Code:

------------------
System Information
------------------
Time of this report: 6/10/2015, 10:07:21
       Machine name: SPITTFYRE-PC
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
           Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
       System Model: GT70 2OC/2OD
               BIOS: E1763IMS.50C
          Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
             Memory: 8192MB RAM
Available OS Memory: 8080MB RAM
          Page File: 4211MB used, 12059MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics 4600
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_10E81462&REV_06
     Display Memory: 1792 MB
   Dedicated Memory: 0 MB
      Shared Memory: 1792 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: CMO1720
        Native Mode: 1920 x 1080(p) (60.020Hz)
        Output Type: Internal
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3412 (English)
     Driver Version: 10.18.10.3412
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: Thread
           Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 1/25/2014 03:22:46, 19380224 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B78E66-4756-11CF-7463-E530BBC2C435}
          Vendor ID: 0x8086
          Device ID: 0x0416
          SubSys ID: 0x10E81462
        Revision ID: 0x0006
 Driver Strong Name: oem55.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3412:pci\ven_8086&dev_0416
     Rank Of Driver: 00DA2001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

          Card name: NVIDIA GeForce GTX 770M
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 770M
           DAC type: Integrated RAMDAC
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1
     Display Memory: 7032 MB
   Dedicated Memory: 2993 MB
      Shared Memory: 4039 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: S240HL
         Monitor Id: ACR0289
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.5286 (English)
     Driver Version: 9.18.13.5286
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.2
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
     Power P-states: Not Applicable
  Driver Attributes: Final Retail
   Driver Date/Size: 5/12/2015 02:27:22, 15858728 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71E3E-52A0-11CF-7463-E5301CC2C435}
          Vendor ID: 0x10DE
          Device ID: 0x11E0
          SubSys ID: 0x10E81462
        Revision ID: 0x00A1
 Driver Strong Name: oem84.inf:0f066de312a7ffd5:Section070:9.18.13.5286:pci\ven_10de&dev_11e0&subsys_10e81462
     Rank Of Driver: 00DA0001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
        D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

**TitusOvid** · 06-10-2015, 10:29 AM

What do you mean by lock up? Screen freezes or white screen or shutting down alltogether or is there an error message?

It could be the temperature of course. do you have a software reading out the temp? that would help.

**LadeeM** · 06-10-2015, 10:38 AM

Pardon me with my inappropriate game jargon. "Freezes" would probably be the correct thing it does as I'm forced to stare at my frozen, locked up screen, character, everything but mouse. I do not have a temp readout of my cpu/gpu as I do not currently have a program for that. No other game has caused this issue so I hadn't considered it. Time to get one and to put my lappy on a fridge if I want to play DDO again I spose.

**FifthTime** · 06-10-2015, 10:38 AM

I have the exact same issue. The game loads up fine, I get between 30 minutes and an hour of play time, then the game locks up. I can usually continue to type in the chat window for a few more minutes after the lock up, but eventually that locks too.

I've let the game sit in locked mode for half an hour to see if it clears itself up, but it doesn't. The only thing that works is to shut it down via the task manager.

I am going to try a complete uninstall/reinstall today to see if it helps.

**LadeeM** · 06-10-2015, 10:45 AM

Originally Posted by FifthTime

I have the exact same issue. The game loads up fine, I get between 30 minutes and an hour of play time, then the game locks up. I can usually continue to type in the chat window for a few more minutes after the lock up, but eventually that locks too.

I've let the game sit in locked mode for half an hour to see if it clears itself up, but it doesn't. The only thing that works is to shut it down via the task manager.

I am going to try a complete uninstall/reinstall today to see if it helps.

Ugh. Reinstall. Yuck. I was thinking of doing that, too. I guess I can try that. >.<

**FifthTime** · 06-10-2015, 11:01 AM

Originally Posted by LadeeM

Ugh. Reinstall. Yuck. I was thinking of doing that, too. I guess I can try that. >.<

I won't have time to test the results until later this evening, but I'll let you know if it makes a difference once I try it.

**TitusOvid** · 06-10-2015, 11:13 AM

Just try to read the temp first, maybe it is a graphic card issue. check updates for your graphic card, too.

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