Quote Originally Posted by CS_Alkaid View Post
Aerrant, you have a bit of a different issue. I'll follow up with you shortly, and I do see your ticket.


Another reminder! Please respond to the auto-responses that are generated when you submit a ticket. If you don't respond to that, the system assumes that your issue was resolved by the auto-response. When you respond, your ticket gets updated and then sent to an actual, living support agent that can work out the issue. If you do not receive an auto-response after submitting a ticket, be sure to check your spam or bulk folders since they sometimes end up there as well.
Responded to your email. Thanks for looking into this. I never did get an auto-response, which was part of the problem. I had already checked my junk files.