Bag Deposit Box Temporarily Unavailable

[Leaveblank]

dude calm down. all games have their issues. you should be happy they're fixing the issues instead of leaving them there hanging. god i swear some of you people are so ungrateful.

And I suppose when your cable goes out and they say "we will be there eventually next week" ... you say thank you? ... what a tool

[patang01]

The Bag Deposit Box has been temporarily disabled due to a bug. We will let you know when the Bag Deposit Box is once again available.

I have over 400 items stored there like all my augments, most of my old epic scrolls, seals and shards. That also includes most mats for greensteel, cannith, thunderholmes etc. So hoping that this won't take weeks or until next **** update before it's fixed is an understatement.

[patang01]

dude calm down. all games have their issues. you should be happy they're fixing the issues instead of leaving them there hanging. god i swear some of you people are so ungrateful.

Ungrateful?

What a silly statement. We're paying customers. Not some kind of entourage.

[TrinityTurtle]

And I suppose when your cable goes out and they say "we will be there eventually next week" ... you say thank you? ... what a tool

Well, speaking as someone whose entire state was knocked off the modern grid by a freak windstorm for a week one summer, and her town knocked off for 3 days to 2 weeks by a massive flood, and lost ALL utilities with ZERO eta of them coming back, I have had a lesson in doing without something for a bit until it can be fixed, and yes, I said thank you when they finally got things working again. Everyone around me was screaming they should have known the disasters would happen and had a plan to have us back up in hours, with no thought to the reality of how much money it would take these companies to have enough manpower and supplies to make that pipe dream happen. I learned then a good lesson in need vs. want.

I want my bag deposit back. I really do. I'm as annoyed as the rest of you, however, I can still get on the game and play. Fun can still be had. Loot can still be chased. Trs can still happen, it's faster than ever to farm heart seeds (21 quests of any epic level of your choice and you are there, choose short easy ones) for the Etr's now and everyone has their own plan for fast token farming. Crafters I think are probably being hit the hardest by this, but even they can still play the game and have some fun. Crafting is not the super fun support your toon entirely on the basis of crafting in this game that is in others.

We as a playerbase can't control that this is going on. But we can control whether we choose to act like mature adults during this time or flip our lids. Reasonable discussion and even reasonable complaints that are well written and logical go a lot further, flipped lids just get skimmed by the readers. I say this as a ten year veteran of customer service jobs before I switched to a small office and mainly do basic bookkeeping. No one is enjoying this situation, including Turbine employees. They want to turn it back on for us also. Whatever needs fixing, be it an actual potential people could lose their stuff in it bug or an exploit bug, and I have seen plenty of evidence in the forum that a large portion of our playerbase wants things fixed and often can be quoted 'even it means shutting something down for a bit'.

I agree warning would have been appropriate for people to grab what they needed, but also see that it's possible that which this bug may be is something important enough that they needed to do it this way and deal with the fallout from the playerbase.

You have a choice, allow yourself to stew about it or go play the game and have fun. I'm going to go have fun, and keep an eye on this situation and realize that even without that stuff my ability to quest and enjoy myself is only impacted slightly until it's resolved. And may Ilmatur save the workers at Turbine if the banks get wiped.

[FestusHood]

And I suppose when your cable goes out and they say "we will be there eventually next week" ... you say thank you? ... what a tool

What do you do? Smash your tv? Change companies? I've had cable and both of the major satellite providers. They ALL go down sometimes. I guess there's always bunny ears.

[FestusHood]

I have over 400 items stored there like all my augments, most of my old epic scrolls, seals and shards. That also includes most mats for greensteel, cannith, thunderholmes etc. So hoping that this won't take weeks or until next **** update before it's fixed is an understatement.

He just said they are hoping to get it back up by this weekend. Why do you jump to the conclusion that it might take weeks or months?

[Annyee]

I am near complete with a bachelors in Web Game Design. If I started talking about how object oriented programming worked most people would not get it. They just want to play.
You may bet hard cash Turbine is pulling out their hairs trying to get whatever the current trouble is fixed asap. I have a general explanation of what is going on and will continue to happen for the lack of planning in the beginning before the launch in 2006.
Everything these days is object oriented; considered an object. The monster you kill is an object. The loot you find. Also the buff symbols, chat windows, the little square where your armor class is displayed.. all objects. There are relations between these objects: is-a and has-a. A human is-a character object that has-a weapon object. A dungeon is-a map object that has-a box object, has-a monster object (that has-a weapon object), and onward.
These object, entity, relations must be carefully planned before programming starts. What programmers did so many years ago was figure they were smart.. and they were.. and started writing code they knew how to do. The Ghost in the Machine, however, must never be ignored. More and more objects were continually added with code before planning to the last detail on paper. The entity relations started going haywire. For example: while running down the road in the Orchard toward the location of the zombie caravan encounter I noticed an altar and a chest in the middle of the road. I recognized the objects as belonging to the map of the Temple of Vol (temple has-a chest, has-a altar) yet there they were related that time to the Orchard object. Somehow the entity relation got associated with the incorrect object.
Now, 9 years later, there are so many improper entity relations previously uncharted on paper first no one knows where to immediately look to find them all. To keep users playing the hotfix must be continually implemented while, hopefully, some small team forever sifts through old code to find what is causing 9 years of poor entity relations. Meanwhile users must have always something new or become board with a game and move on to another. .. So update after update is added to already improper design to be followed by the hotfix that is even more code that may affect entity relations.
Look at that wall of text I wrote. You may very well understand object oriented programming. Most will not; they know other things. All Turbine may say that most will understand is "something is broke and we are working on it." They may even be able to tell us what a symptom is: the Bag Bank is causing Object X to vanish, for example. They won't be able to tell us the cause until they know. .. And when they know they'll fix it.
The doctor example you mentioned.. what you want is like calling a doctor and telling him you're sick. The doctor asks "what's wrong". You answer "I don't know. I'm just sick. Fix me." You might be able to be a little more specific: I have dizziness. Still tests must be run to find the cause of the symptom before a treatment is prescribed. How long will that take? Who knows until the cause is finally discovered.

Summry: Spaghetti code.

[patang01]

He just said they are hoping to get it back up by this weekend. Why do you jump to the conclusion that it might take weeks or months?

yeah where would I ever get that from

[Fedora1]

Well, speaking as someone whose entire state was knocked off the modern grid by a freak windstorm for a week one summer, and her town knocked off for 3 days to 2 weeks by a massive flood,

I think everyone would understand if DDO servers were down due to a natural disaster.

Being down again and again because of limited testing or bad code is different.

[UurlockYgmeov]

couldn't the event had waited until after you got the fix? We just had 2 events, we did not need another event immediately.

Couldn't you had made the bag deposit 'withdraw only' while it was being fixed?

I actively use this bank, and yes I have paid real money to expand it.

This is the ONE event that is tied to an anniversary - which btw - Happy Anniversary DDO!

[Annyee]

no, it's not.
because of duping you have a shattered plat economy.


also, the duping players have geared up to the teeth , while us honest ones are pretty much left to farm the gear properly, which take s ages. while this doesn't hurt anyone directly, i'll admit, it really effing upsets me. this is in fact an understatement of how i feel about it, because frankly if i expressed my true depth of feeling, i would probably end up banned from forum for life, for use of indecent language.

The economy has been shattered many times over. Some were bugs and some were just oversights.

[Spoonwelder]

Well, speaking as someone whose entire state was knocked off the modern grid by a freak windstorm for a week one summer, and her town knocked off for 3 days to 2 weeks by a massive flood, and lost ALL utilities with ZERO eta of them coming back, I have had a lesson in doing without something for a bit until it can be fixed, and yes, I said thank you when they finally got things working again. Everyone around me was screaming they should have known the disasters would happen and had a plan to have us back up in hours, with no thought to the reality of how much money it would take these companies to have enough manpower and supplies to make that pipe dream happen. I learned then a good lesson in need vs. want.

I want my bag deposit back. I really do. I'm as annoyed as the rest of you, however, I can still get on the game and play. Fun can still be had. Loot can still be chased. Trs can still happen, it's faster than ever to farm heart seeds (21 quests of any epic level of your choice and you are there, choose short easy ones) for the Etr's now and everyone has their own plan for fast token farming. Crafters I think are probably being hit the hardest by this, but even they can still play the game and have some fun. Crafting is not the super fun support your toon entirely on the basis of crafting in this game that is in others.

We as a playerbase can't control that this is going on. But we can control whether we choose to act like mature adults during this time or flip our lids. Reasonable discussion and even reasonable complaints that are well written and logical go a lot further, flipped lids just get skimmed by the readers. I say this as a ten year veteran of customer service jobs before I switched to a small office and mainly do basic bookkeeping. No one is enjoying this situation, including Turbine employees. They want to turn it back on for us also. Whatever needs fixing, be it an actual potential people could lose their stuff in it bug or an exploit bug, and I have seen plenty of evidence in the forum that a large portion of our playerbase wants things fixed and often can be quoted 'even it means shutting something down for a bit'.

I agree warning would have been appropriate for people to grab what they needed, but also see that it's possible that which this bug may be is something important enough that they needed to do it this way and deal with the fallout from the playerbase.

You have a choice, allow yourself to stew about it or go play the game and have fun. I'm going to go have fun, and keep an eye on this situation and realize that even without that stuff my ability to quest and enjoy myself is only impacted slightly until it's resolved. And may Ilmatur save the workers at Turbine if the banks get wiped.

I concur.....it's just the bag bank - all the quests and raids are still open - if it was in the bank before today then you didn't need it to do yesterday's quests. The game plays entirely the same without the bag deposit.

I can only see the people who are on track to TR/ETR right now as being chuffed....but guess what - I am guessing most are like me - if I am TRing alot I keep my seeds and tokens on my character. So really there likely aren't that many people that are really stuffed on this bug....

Hoarders - thats what it really is - you need access to your cache so you can riffle through it and stroke your obsession.....chill out and go rererecount your collection of cornflakes that look like Bob Dylan.

[Fedora1]

I concur.....it's just the bag bank - all the quests and raids are still open - if it was in the bank before today then you didn't need it to do yesterday's quests. The game plays entirely the same without the bag deposit.

I can only see the people who are on track to TR/ETR right now as being chuffed....but guess what - I am guessing most are like me - if I am TRing alot I keep my seeds and tokens on my character. So really there likely aren't that many people that are really stuffed on this bug....

Hoarders - thats what it really is - you need access to your cache so you can riffle through it and stroke your obsession.....chill out and go rererecount your collection of cornflakes that look like Bob Dylan.

Translation:

It doesn't affect me so it's okay.

[TrinityTurtle]

I think everyone would understand if DDO servers were down due to a natural disaster.

Being down again and again because of limited testing or bad code is different.

Not really. This is a natural disaster in it's field. And it's not all that unusual. My job has downtime because our new accounting software goes crazy without warning, and the company we bought it from needs time to figure out what it's doing and fix it. Neither they nor Turbine want downtime, but software is a lot harder than most people give credit for. And in a perfect world, everyone at every job from medical to trash collection would know exactly how long it will take to fix any problem. But the world isn't perfect, and that traffic jam slowing down the garbage truck messes up the entire route, the rodent in the middle of nowhere that just died on a power line screws it up for hours for people with no power and spoiling food, patient a responds better to treatement than b. These lessons in life are universal and should definitely be applied even to small things like this.

The point is, we do not NEED bags to play the game. We WANT them. The game can be played and enjoyed without it. And I do KNOW what it's like to not know when things are coming back, including things more important than something in my virtual world. I don't say this lightly. But people do have a choice, they can rage and work themselves up into a frenzy and be angry and unhappy, or they can choose the other route, focus on something else while monitoring this (I'm not saying it's not important to express they wans it back at all) and be happy while showing turbine the same urgency in a calmly written complaint that will actually be read and have weight.

[FestusHood]

In one of the many ironies regarding ddo-customer relations, i remember the bank deposit box being heavily derided on these forums at the time of it's introduction as being an utterly useless addition to the game.

Now suddenly it's INDISPENSABLE!! Even for a couple of days.

[Spoonwelder]

Translation:

It doesn't affect me so it's okay.

No I am saying if you are a reasonable human being then you would think it's not the game breaking disaster that causes a person to quit the game that some people are making it out to be.

At most it is an inconvenience.....like missing a green light because the person in front of you is turning left. Some people will freak out and scream 'three rights makes a left you moron'....others will fiddle with their radio dial and not have a coronary at the age of 32.

To quote the sage - Freakers gonna freak freak freak.

[Fedora1]

Not really. This is a natural disaster in it's field. And it's not all that unusual. My job has downtime because our new accounting software goes crazy without warning, and the company we bought it from needs time to figure out what it's doing and fix it. Neither they nor Turbine want downtime, but software is a lot harder than most people give credit for.

I do work in IT as a Systems/LAN Admin, so I understand these things. But if my servers/network had as much trouble as Turbine has had, I would lose my job.

But people do have a choice, they can rage and work themselves up into a frenzy and be angry and unhappy, or they can choose the other route, focus on something else while monitoring this (I'm not saying it's not important to express they wans it back at all) and be happy while showing turbine the same urgency in a calmly written complaint that will actually be read and have weight.

Assuming that people are raging or in a frenzy because they post their aggravation here is not necessarily correct. I am still playing, still enjoying (for the most part) and yet still want Turbine to know this IS affecting me and will certainly have an affect on how I spend my money down the road. I know you are trying to be moderate and positive here, you are a good person in-game and here on the forums. But not all of us can post rainbows and unicorns when we are aggravated at something. You seem to be able to do so - that's great.

[Fedora1]

No I am saying if you are a reasonable human being then you would think it's not the game breaking disaster that causes a person to quit the game that some people are making it out to be.

At most it is an inconvenience.....like missing a green light because the person in front of you is turning left. Some people will freak out and scream 'three rights makes a left you moron'....others will fiddle with their radio dial and not have a coronary at the age of 32.

To quote the sage - Freakers gonna freak freak freak.

With this I can agree.

That post is a lot different then the "hoarders with an ego" post you made.

[moriedhel]

Any word on why you are doing this would have probably helped. Even if it's for fixing an exploit, I assume the reason you would disable it is so nobody can actually exploit anymore, so don't see what harm it would do telling us something generic as this? I really hope there won't be some more downtime again during the weekend, I'd personally rather not have access to the bank even though I also have all my important stuff in there (hundreds of things) than get weekend downtime.

[tsimer]

Any word on why you are doing this would have probably helped. Even if it's for fixing an exploit, I assume the reason you would disable it is so nobody can actually exploit anymore, so don't see what harm it would do telling us something generic as this? I really hope there won't be some more downtime again during the weekend, I'd personally rather not have access to the bank even though I also have all my important stuff in there (hundreds of things) than get weekend downtime.

nah mate, bad idea. a lot of weekend players here. and as you probably saw on some of the posts, they TR, for that they need some crafting materials ,for low lvl gear, but more importantly, their tokens of the 12\heart seeds.
so, if this is not fixed then they can't move forward.

as for taking it offline, if it's to fix an exploit, i'm all for it, take if offline. also, don't remember who it was that talked about a "heads up" about the bag bank going to be disabled, man, if it's in order to fix\catch the exploits \ the exploiters , the worst thing that turbine can do is give a heads up.
so, as far as hot fixes are concerned, i never expect the reason for the hot fix, NOR should turbine give the reason . however once it's taken down or fixed, i do expect to be notified of the reason. that is all.