24001-638712
What is the usual response time? A week or so?
Thank you.
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12-15-2014, 10:21 AM #1Community Member
- Join Date
- Aug 2014
- Posts
- 221
What is the typical response time for a web ticket?
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12-15-2014, 10:43 AM #2Hero
- Join Date
- Oct 2008
- Posts
- 5,415
Wait.. what.. response? ....
Originally Posted by DarthCaedus
Generally you get a canned we received your ticket .. to add further information reply to this ticket response... blah blah.
This is the only email that you can communicate with anything else gets ignored.
This usually goes into your junkmail folder.. so make sure to check for it..
Depending on the issue.... anywhere from a day to never...
Detailing out your issue on the forums sometimes clears up stuff.
Sometimes it is best to call customer support and talk to a real person.
Good luck with your ticket.Last edited by JOTMON; 12-15-2014 at 10:48 AM.
Argo: Degenerate Matter - 200
Jotmon (HC 34/45 , RC 42/42 , IC 12/21 , EC 51/51 , RP 116/158)
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12-18-2014, 06:26 PM #3Manager, Customer Service
- Join Date
- May 2014
- Posts
- 162
You should be all set, Darth.
I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
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