Hi,
I send a mail to accountsupport last friday, got the automatic response and that's it. I wanted to spend some money and paypal didn't work. It's an error that occurs from the beginning of this year and you didn't help me to fix it. And now it takes more than a week for you to respond. Are you kidding me?
Results 1 to 14 of 14
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12-06-2014, 12:05 PM #1Community Member
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- Jul 2014
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Account response time is ridiculous
Playing since 2010 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher DDO Discord | Orien Raiding Discord | Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)
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12-06-2014, 02:15 PM #2Community Member
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- Oct 2007
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- 0
Originally Posted by TitusOvid
Did you respond to the auto message? If you don't they think the problem has been solved.Magical Rings are well... magical. - Gandalf
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12-06-2014, 03:53 PM #3Community Member
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- Jul 2014
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Yes sir.
Playing since 2010 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher DDO Discord | Orien Raiding Discord | Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)
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12-08-2014, 01:38 PM #4Manager, Customer Service
- Join Date
- May 2014
- Posts
- 162
sad face
Apologies for the turnaround time; we're pretty backed up right now. If you still haven't gotten a response to your ticket though, shoot over that ticket number and I can have it looked at.
I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
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To request support from a Customer Service Agent, please visit help.standingstonegames.com
Contact us on Twitter @DDOUnlimited
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12-08-2014, 01:40 PM #5Community Member
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- Feb 2010
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- 0
...and there he is. Alkaid stepping up to the plate once again. Originally Posted by CS_Alkaid
I hope you folks on here are taking notice....Leader of Legion of Eberron on Cannith.
Characters: Loromir & Baldomir....among others.
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12-08-2014, 03:37 PM #6Community Member
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- Sep 2009
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- 362
Hope Alkaid gets a raise! Originally Posted by kinggartk
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12-08-2014, 03:43 PM #7Community Member
- Join Date
- Sep 2009
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- 401
So paint me a troll if you must but... Originally Posted by CS_Alkaid
What you are saying is "Forum users that post complaints will get faster treatment"? What if my ticket (I have none) gets bumped back? How is that fair to me, as I submitted the ticket (I did not, I have none, just saying) in accordance with procedure but I have to wait for the grease to be applied to the other wagon wheels?
I prefer Bob Ross, so a troll painting in the BR style would be great, mmmmkay.
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12-08-2014, 03:45 PM #8Community Member
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- Sep 2007
- Posts
- 1,319
can we nominate him for new head dev?
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12-08-2014, 03:54 PM #9Manager, Customer Service
- Join Date
- May 2014
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- 162
Does this work?
I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
---
To request support from a Customer Service Agent, please visit help.standingstonegames.com
Contact us on Twitter @DDOUnlimited
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12-08-2014, 04:10 PM #10Community Member
- Join Date
- May 2013
- Posts
- 403
Your new title is "CS_TehMan"
And with ^that^ you have just usurped MajMal as my all time favorite Turbine forum presence. You've been helpful, informative, and now just frickin' cool too - well done! Originally Posted by CS_Alkaid
Last edited by PermaBanned; 12-08-2014 at 04:52 PM.
I would still like to see... Something that tests character versatility and player adaptability rather than character focus strength and quest knowledge.I play the quests for the content of the quests not just as an XP/min merry-go-round.Actual play experience is worth infinitely more than theorycrafting...
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12-08-2014, 06:13 PM #11Founder & Hero
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- Jan 2006
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Originally Posted by CS_Alkaid
Thaz no troll.
That's a JEEP face!
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12-08-2014, 06:32 PM #12Manager, Customer Service
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- May 2014
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- 162
You're totally right....
There!I do respond to PMs, but please note that I can get backed up. If you need immediate assistance, please refer to the links below!
---
To request support from a Customer Service Agent, please visit help.standingstonegames.com
Contact us on Twitter @DDOUnlimited
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12-09-2014, 11:47 AM #132015 DDO Players Council
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- Feb 2006
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- 0
Was going to raise you with a bob ross picture with Stephen hawking, but your uploader is da bunk.
Bug template! QA is here for you.
How random DD is
how to handle this random, anywhere
Sarlona: Seikojin, Toy
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12-10-2014, 09:28 AM #14Community Member
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- Jul 2014
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I have to say after I send a 2nd response it worked real fast. And since it was a time sensitive matter I was pretty surprised that it worked as intended in the 1st mail.
So my forum thanks here, too. Maybe it gets you more hero points .
Playing since 2010 | Don't do the fun wrong | New to Orien? Join the ingame Titan Channel | Soko Irrlicht freut sich immer über neue Mitglieder | Deutscher DDO Discord | Orien Raiding Discord | Toons: Titus Ovid , Bruder, Upload, Zzed, (Rubbel)
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