Log In Issues: November 19th

[kawininjazx]

Tried with the old DDO preloader still no luck.

try reinstalling ddo completely, i would but they will ahve it fixed by the time i finished in 3 days, well on second thought, maybe i do have time...

[neoanderthal]

We continue to work to resolve log in issues. At this time we do not yet have an ETA on when the worlds will reopen.

I guess I will stop hammering the login server with my repeated requests, and wait patiently (?) like everyone else

[Arlandan]

I imagine anyone looking for compensation may want to read your terms and conditions in regards to Turbine VIP for DDO. I believe they've covered themselves on that fact. Most companies wouldn't provide a dime back in any event such as outages ect.

Actually, my cable company has credited my account for outages in my area in the past. I'm not seeking any compensation from Turbine, personally, but I felt that your statement was inaccurate compared to my personal experiences with most companies. Thanks!

[heinny1]

Add another to pile on the not able to log in list!

[RevCo]

If you PAY for a service, then yes, by virtue of the service contract, you are "entitled" to use the service you are paying for. And before anyone decides to counter this with the notion that this is a "free" game (yeah right), I am a VIP as are many many other that are frustrated with this service outage.

Please dont get mad at me, I may not have VIP status but I am a premium player. And how would you know I haven't spend more money then someone on a 10$ month subscription? If your that angry, I suggest maybe to write a constructive email or contact someone via phone where your message "may" have some impact.

As for contracts:

https://www.ddo.com/en/dungeons-and-...-terms-service

[Acoustical]

Waaa! I'm not VIP, but I own everything almost all all content (except favored soul and drow because of favor) bought and paid for and most of my friends are the same. Where do vip's think they should be better or get more bonuses than some premium players, the money I have spent on this game (which I have no problems with cause I love it) is far more than some of the crying vip babies I read posts about. This year alone I have spent over 500 bucks on stones and stupid stuff because I love this game, so when you MR. or MS. Crybaby Vip want something extra for your measly 10 bucks a month (yes it does pay the bills I suppose on a regular basis and keeping you happy keeps money in these guys pockets and keeps my gaming experience better, I understand that and more power to you) just remember this song!


When things go wrong and you can't get to play,
And there is a post crying you need an extra day!,
Because the game is laggy or worlds get shut down,
or the maintenance got extended and made you frown,
Because you pay ten dollars a month and need more stuff,
the points, the bonuses, the gold rolls are never enough,
Rage quit, bash your keyboard, toss your mouse,
kick the dog, the cat and kids out of the house!
My lute and I will play a tune for your sorrow,
cause we don't need 10 bucks to be here tomorrow!


Thank You Turbine for a great game!
Custom Lutes for Bards would be awesome in the ddo store, Just saying!

[Ankiil]

and me getting

failed to queue for server (0x800004005)

0:48 GMT Still impossible to get on Ghallanda

[BritAKAsh0rtstuff]

Should have just Posted:: Downtime Notice: Wednesday, November 19th .

[noel.the.silent]

any idea if or when we can log in, or should I just go find something else to play

Finding something else to play sounds like the way too go!

[Sumbuh]

Add another to pile on the not able to log in list!

Me too, thank you all for the hard work your putting in to fix this we appreciate you.

[DarthCaedus]

Logging in is hard.

[Roberts_Bob_J]

This amount of downtime is simply unacceptable... makes me concerned for this games future.

[kawininjazx]

well i had fun complaining and criticizing others for doing the same thing but im done for the night maybe it will be fixed in 5 mins since i am leaving and i can play tomorrow, have fun hassling the man and dont be reasonable or lighten up in any way in my absence, i expect to have a juicy 12 pages to read tomorrow someone said earlier getting to 12 pages always fixes the issue and it is a sure fix and definately related to the problem

until the next log in issue, bye community

[DarthCaedus]

This amount of downtime is simply unacceptable... makes me concerned for this games future.

This is the first time you were concerned with the game's future? read the forums more.

[BritAKAsh0rtstuff]

Just be happy playing video games isn't illegal in your country. some people get killed for pay video games =D

[kawininjazx]

Waaa! I'm not VIP, but I own everything almost all all content (except favored soul and drow because of favor) bought and paid for and most of my friends are the same. Where do vip's think they should be better or get more bonuses than some premium players, the money I have spent on this game (which I have no problems with cause I love it) is far more than some of the crying vip babies I read posts about. This year alone I have spent over 500 bucks on stones and stupid stuff because I love this game, so when you MR. or MS. Crybaby Vip want something extra for your measly 10 bucks a month (yes it does pay the bills I suppose on a regular basis and keeping you happy keeps money in these guys pockets and keeps my gaming experience better, I understand that and more power to you) just remember this song!


When things go wrong and you can't get to play,
And there is a post crying you need an extra day!,
Because the game is laggy or worlds get shut down,
or the maintenance got extended and made you frown,
Because you pay ten dollars a month and need more stuff,
the points, the bonuses, the gold rolls are never enough,
Rage quit, bash your keyboard, toss your mouse,
kick the dog, the cat and kids out of the house!
My lute and I will play a tune for your sorrow,
cause we don't need 10 bucks to be here tomorrow!


Thank You Turbine for a great game!
Custom Lutes for Bards would be awesome in the ddo store, Just saying!

learn from him/her nice and juicy

[BritAKAsh0rtstuff]

Just be happy playing video games isn't illegal in your country. some people get killed for playing video games =D

[phillymiket]

Actually, my cable company has credited my account for outages in my area in the past. I'm not seeking any compensation from Turbine, personally, but I felt that your statement was inaccurate compared to my personal experiences with most companies. Thanks!

Yeah but a day of DDO VIP status cost 30 something cents.

Usually DDO will have a bonus weekend with XP and loot buffs to comp for a big mess up like today.

I'd rather have that then a quarter credit on my account.

I vote for double XP, triple Guild Renown!

I want Commendations of Heroism dropping in the Harbor!

- or just the game back -

I'm sure they are doing their best.

Stuff happens.

[Kik96]

Obviously, someone at Turbine forgot the first rule of having gremlins for pets: Don't Feed Them after Midnight!!! Now we're dealing with the mischief they can get up to. Hope they haven't forgotten the second rule: Don't get your gremlins wet.

[Albinosaurus]

that is a good point, but my point is just that people should realize things happen and it has been what, less than 3 hours and people are already acting like its been days, if it was even a day or 12 hours it would be more understandable, but the main point is that complaining about it doesnt help and your agree to not expect anything for these outages by agreeing to the terms of service.

BUT i do agree that it would not only be a kind gesture to reimburse subscribers but also a good thing for marketing and keeping current customers happy. i alos agree that when it is so frequent a shorter time can be more irritating than a day of downtime once every 5 years, which makes this more of an issue. another thing, it kind of defeats the purpose of good customer service when you have to ask for the reimbursement.

Maybe you haven't been online much this week, but this has been an intermittent issue for 4 (5?) days now. I'm simply saying that crediting an extra 3 days to the current VIPs would be a great gesture of good will to their players/customers. Someone else mentioned turning on an exp bonus. If they made an exp bonus weekend (for all players), that would be quite nice too. Really, any kind of "sorry for all the down time this week; here's something for your patience and understanding" would be much appreciated.