Hello everyone,

Starting on November 10th, English Phone Support hours will be changing. Phone Support will be available from 2:00 PM Eastern time until 6:00 PM Eastern time, Monday through Friday.

If you have an urgent issue or are unable to get in touch with a live agent during those hours, you will have the opportunity to leave us a voicemail. Please leave us a clear message with your name, username, phone number, and a brief description of your issue, and an agent will attempt to get back to you at the next available opportunity or a time you specify if possible.

You can also fill out a ticket at the support site listed in my signature and we will get back to you via email. Additionally, you can tweet us @DDOUnlimited and add –CS at the end so one of our support agents will be better able to see your tweet!

As always, we appreciate your feedback. You can send us a feedback ticket by selecting the ‘Question Type’ Feedback when submitting a ticket through the web, or by responding to the survey you are sent after a Customer Service Agent has responded to your ticket.

-Coldblue