I'm a premium player and have been for some time. I'm trying to do an epic TR on my arcane tree but the tree capped at 5,978,971 XP. So naturally I submit a ticket. to which the response I got was

"Thank you for your help request. The In-Game Support team does not provide information regarding gameplayt-specific details of this nature. You can use chat channels from within the game to ask fellow players for assistance or you can visit the DDO.com forums and DDOwiki.com for answers to gameplay questions such as the one you are asking. Good luck and thanks for playing!"

So we can't help you fix this game breaking issue ask other DDO players. This is not acceptable. I'm a programmer, I offer support all the time from products I create, if I answered with - I can't help you ask somebody else. I would get fired.

So lets go back a few months to the last game braking bug, for a game I pay for each month and have spent much more again in the DDO store.

"Hi the Sigil: Frame will not accept piece of this sigil, I only have one piece to add to it and it is in my inventory, it is also the same for my friend. Neither of us are able to add pieces to the sigil"

Again no help was offered

"Your report indicates a known issue. This issue is being investigated by our development team. Unfortunately the In-Game Support team does not have any additional information about this issue and cannot provide you with a resolution at this time. All of our known issues can be found at https://www.ddo.com/forums/showthrea...l-Known-Issues. Checking the forums frequently will keep you up to date with official information and announcements about the game."

Fair enough this was something that was patched a week later, but do the in game support team have no ability to help at all in game?

Going back a few more months

"The gianthold waypoints have not worked for me for 2 lives, I run with a friend and they work for him, I don't get the messages when I stand in the areas of the adventure area telling me about the areas, I have also run all the quests both lives. Cheers."

again my issue was not resolved (and is still not resolved) I was just fobbed off yet again

"The issue you have described has been recorded for review by the In-Game Support team but is not an issue that we can assist with. We recommend that you take a moment to submit a formal bug report at this url: http://ddobugs.turbine.com/ to aid in the research of this issue. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled."

The in game support is an utter joke, I can only remember one instance where the team actually managed to do anything other than fob me off. And this was back on the European servers when the game was first launched. It seems they have no power at all to help me fix game breaking bugs. I don't see how another player in the game is going to be able to tell me and fix the issue of my arcane epic destiny sphere capping at 5,978,971xp when it should be 6 million. There was no attempt made to investigate or help. Can I pay less each month and not pay for any support? This should be an option.


On a side note, I tried to attach images of the xp issue with the options on this forum and the system doesn't seem to work. It looks like it has uploaded them but they don't appear

POST https://www.ddo.com/forums/newattachment.php 500 (Internal Server Error)
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Looks like the newattachment.php script has an error.

It's a php error so unlikely to be browser related, but FYI:
Chrome Version 34.0.1847.116 m
on
Windows 8.1 Pro