I was in the harbor when the client disconnected on me (which happens frequently). When it goes red and stays red for a long period of time, you can't log out or disconnect - you have no choice but to close the client down and log back in, which I did.
When I logged back in, I was on the complete opposite side of the harbor and was missing about four items from my backpack - one of which is completely irreplaceable in game. I put in a ticket and they told me the GMs were unable to add items to the inventory. So who should I be talking to?