Lost heroic ottos box

[ickle616]

hey everyone just a quick post to let you know to be really careful with items i lost a heroic ottos box in my bank and now the gm is saying he cant do anything about $50 worth of stuff dissapearing into the ether. just though id let people know

[Cardoor]

Check your emails frequently on the character who lost the box. I lost an item and then had it returned a few days later via the Orien mailbox in game.

[drehd]

Yeah when things like that happen don't mess with gm's they can but usually won't do anything. Call turbine customer service directly at 781-407-4020, they'll refund your points at least they always have for me when stuff got ate by the game.

[ickle616]

Yeah when things like that happen don't mess with gm's they can but usually won't do anything. Call turbine customer service directly at 781-407-4020, they'll refund your points at least they always have for me when stuff got ate by the game.

i got onto the main customer support on their website it acctually looks like there doing somthing about it now

[ickle616]

i got onto the main customer support on their website it acctually looks like there doing somthing about it now

had it sorted thankyou +krymux, best gm in the game

[JOTMON]

had it sorted thankyou +krymux, best gm in the game

congrats.. and ..
I agree.
+krymux always answers, asks direct relevant questions, quick to identify the problem and fixes it appropriately,
He (or she if I have it wrong) should get a best GM award.

Other GMs could learn a lot from this one. instead of auto-closing tickets and using canned responses without ever actually interacting with the customers.

[ickle616]

congrats.. and ..
I agree.
+krymux always answers, asks direct relevant questions, quick to identify the problem and fixes it appropriately,
He (or she if I have it wrong) should get a best GM award.

Other GMs could learn a lot from this one. instead of auto-closing tickets and using canned responses without ever actually interacting with the customers.

My thoughts exactly, twice I tried in-game with +rothgar but he said there wasn't anything they could do and wouldn't even give me contact info to escalate the complaint. just goes to show that a lot of the problems that don't get solved are due to them not wanting to put in the work.

[Faustuas]

hey would you be looking to sell that box if you still have it. Will pay shards, items,scales, timers etc.