Client crash after leaving Korthos and entering The Harbor

[Ejnstejn]

Greetings.

I have an annoying problem and dont know how to solve it. Started yesterday a character, finished the first village quests (Korthos) without any problems.
Now its like that, everytime I travel with the ship to the next location (The Harbor) the client crashes 3-4 seconds after arrive.
After restart, same problem. Just got 5-10 seconds, than dndclient crashes again, except I am fast enough and return to Korthos, than its ok.

I checked the client log and thats what I found:



255421410.237: ----CRASH REPORT START----
255421410.237: Program fault: {Nicht genügend Quoten} (not enough quotas?)

Für den angegebenen Vorgang sind nicht genügend Quoten für virtuellen Speicher oder die Auslagerungsdatei vorhanden.
(for the stated process is not enough virtual memory available)

(0xc0000017)
255421410.237: Detailed report:

Current local time: Fri Apr 25 21:24:22 2014


Version Report generated by CoreVersion : 2.0.143 (0x0200008F):
Language: Englisch (USA)
CompanyName : Turbine, Inc.
FileDescription :
FileVersion : 2600.0044.0960.4058
InternalName : dndclient
LegalCopyright : Copyright © 1997-2014 Turbine, Inc.
OriginalFilename : dndclient.exe
ProductName : dndclient
ProductVersion : 2600.0044.0960.4058 dnd_live
Comments : compiled Mon Apr 21 22:37:20 2014 : RELEASE
TurbineBuildVersion : 2600.0044.0960.4058.RELEASE
TurbineType : Admin External

Version information for error module C:\Windows\SysWOW64\ntdll.dll:
Language: Deutsch (Deutschland)
CompanyName : Microsoft Corporation
FileDescription : DLL für NT-Layer
FileVersion : 6.1.7600.16385 (win7_rtm.090713-1255)
InternalName : ntdll.dll
LegalCopyright : © Microsoft Corporation. Alle Rechte vorbehalten.
OriginalFilename : ntdll.dll.mui
ProductName : Betriebssystem Microsoft® Windows®
ProductVersion : 6.1.7600.16385



255421410.237: ----CRASH REPORT END----




As you can see, my system language is german. Corresponding meaning in italic.

Help would be awesome and appreciated.

Thx for concern.

[ArgentMage]

How much RAM does your machine have? You want at least 4Gb, ideally 8Gb, otherwise you could be paging a lot.
How big is your page table? The actual error message makes it sound like it's running out of page space on disk.
Is the hard drive you have Windows on nearly full? If not, you could try making your page table much larger -
try doubling it to start.

[Seikojin]

Reinstall the game?

Move the patchcache.bin file from your ddo game directory to your desktop and it should force a re-patch. Maybe that would help? Doing so is definitely not supported by Turbine. So if that doesn't work, reinstalling the game should.

It sounds like some files may be damaged or corrupt, so when you go to switch instances, it crashes.

[Krelar]

[FONT=Palatino Linotype]
As you can see, my system language is german. Corresponding meaning in italic.

Do you have the game client set to German as well?

Try setting it too English and see if that makes a difference.

The foreign language versions are no longer officially supported and can be buggy sometimes. (Although I haven't heard of game crashes before.)

[Ejnstejn]

Happy to get such fast replies.

Ok, I m running DDO on a PC with 8GB ram. Disk Space should be more than enough (bout 200GB on both partitions).

To check my page file size, I made a dxdiag... Looks like everything's fine with the size of that (nrly 14GB free):

Time of this report: 4/26/2014, 08:01:08
Machine name: HOME-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)
Language: German (Regional Setting: German)
System Manufacturer: FUJITSU
System Model: LIFEBOOK AH531/GFO
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8104MB RAM
Page File: 2442MB used, 13764MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Well gonna try that repatching. Maybe some files are damaged. Will tell you how it worked.
Oh, and my game client was set to english.

[Ejnstejn]

Repatching didnt work, did a new install... still same problem. Too bad, looks like a good old game.
Maybe I will install it on the PC of my GF. Windows 7 does not really like this game, got furthermore that Visual C++ 2005 install error, but that would be just annoying, not causing the crash, it worked properly with that while I was in Korthos.

[Faethura]

I'm actually having the exact same problem as the OP. My system is new (out of the box less then 5 days & Windows 8) and I just returned to the game. I've tried the suggested fixes but to no avail. This happened with both a lvl 2 entering the Harbor from Korthos and a lvl 18 entering from the Marketplace. I've even gone so far as to turn all graphics as low as they could go and default settings to see if there was a conflict there. I haven't had a chance yet to VIP the account again but I'm wondering if the bug could have anything to do with being a premium account. I'll be VIP again by the weekend but I'm nervous about sinking money into the game if this is an unresolvable issue.

146962229.758: ----CRASH REPORT START----
146962229.758: Program fault: ACCESS_VIOLATION (0xc0000005) trying to read from 0x0AFEF000
146962229.758: Detailed report:

Current local time: Tue May 06 12:03:14 2014


Version Report generated by CoreVersion : 2.0.143 (0x0200008F):
Language: English (United States)
CompanyName : Turbine, Inc.
FileDescription :
FileVersion : 2600.0044.0960.4058
InternalName : dndclient
LegalCopyright : Copyright © 1997-2014 Turbine, Inc.
OriginalFilename : dndclient.exe
ProductName : dndclient
ProductVersion : 2600.0044.0960.4058 dnd_live
Comments : compiled Mon Apr 21 22:37:20 2014 : RELEASE
TurbineBuildVersion : 2600.0044.0960.4058.RELEASE
TurbineType : Admin External



146962229.758: ----CRASH REPORT END----

[ArgentMage]

I'm actually having the exact same problem as the OP. My system is new (out of the box less then 5 days & Windows 8) and I just returned to the game. I've tried the suggested fixes but to no avail. This happened with both a lvl 2 entering the Harbor from Korthos and a lvl 18 entering from the Marketplace. I've even gone so far as to turn all graphics as low as they could go and default settings to see if there was a conflict there. I haven't had a chance yet to VIP the account again but I'm wondering if the bug could have anything to do with being a premium account. I'll be VIP again by the weekend but I'm nervous about sinking money into the game if this is an unresolvable issue.

I can assure you it has nothing to do with VIP - this is a technical glitch.

If you're not seeing crashes with any other games, we'll assume it's not a hardware problem,
but if you have seen any other crashes, I'd run memtest86+ so you can make a warranty claim
against the memory if the test fails.

Moving along - which installer did you use? If you used the "play instantly" install, I'd recommend
re-installing from scratch using the "install, then play" option found here:
http://content.turbine.com/sites/cli...do/ddolive.exe

[downwithpeace]

Repatching didnt work, did a new install... still same problem. Too bad, looks like a good old game.
Maybe I will install it on the PC of my GF. Windows 7 does not really like this game, got furthermore that Visual C++ 2005 install error, but that would be just annoying, not causing the crash, it worked properly with that while I was in Korthos.

Not sure about your first issue but the second Visual C++ 2005 is easy to fix, open the 3rd party folder in your DDO folder and install vcredist_x86 along with vcredist_x86_VC8_SP1. (Long shot on first issue, install dotnetfx as well, DDO is rather picky with vcredist_x86 and could very well be with framework.)

Best of luck.