Launcher crashes

[jamkriz]

Since the update I've been having an error causing the launcher to close. The Windows Error log shows the following:
I've already deleted the game and reinstalled everything but still not working. Does anyone have any ideas?


Log Name: Application
Source: Application Error
Date: 23/4/2014 12:33:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Description:
Faulting application name: TurbineLauncher.exe, version: 2600.44.425.4052, time stamp: 0x533c762c
Faulting module name: patchclient.DLL, version: 3.0.2.0, time stamp: 0x52f12ccf
Exception code: 0xc0000005
Fault offset: 0x00058539
Faulting process id: 0x106c
Faulting application start time: 0x01cf5f1a22477e38
Faulting application path: C:\Program Files (x86)\Turbine\Dungeons & Dragons Online\TurbineLauncher.exe
Faulting module path: C:\Program Files (x86)\Turbine\Dungeons & Dragons Online\patchclient.DLL
Report Id: 68fd60d8-cb0d-11e3-8258-a41f72ff1596
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-23T17:33:41.000000000Z" />
<EventRecordID>2560</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxx</Computer>
<Security />
</System>
<EventData>
<Data>TurbineLauncher.exe</Data>
<Data>2600.44.425.4052</Data>
<Data>533c762c</Data>
<Data>patchclient.DLL</Data>
<Data>3.0.2.0</Data>
<Data>52f12ccf</Data>
<Data>c0000005</Data>
<Data>00058539</Data>
<Data>106c</Data>
<Data>01cf5f1a22477e38</Data>
<Data>C:\Program Files (x86)\Turbine\Dungeons &amp; Dragons Online\TurbineLauncher.exe</Data>
<Data>C:\Program Files (x86)\Turbine\Dungeons &amp; Dragons Online\patchclient.DLL</Data>
<Data>68fd60d8-cb0d-11e3-8258-a41f72ff1596</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Marcus-Hawkeye]

try renaming (dont delete) this file (win7):

C:\Users\*your user*\Documents\Dungeons and Dragons Online\UserPreferences.ini

This should force the launcher to recreate a brand new file. Also are you using any other programs like the preloader?

[jamkriz]

Ahhh...awesome....It was the userpreferences.ini I guess it got messed up somehow..

try renaming (dont delete) this file (win7):

C:\Users\*your user*\Documents\Dungeons and Dragons Online\UserPreferences.ini

This should force the launcher to recreate a brand new file. Also are you using any other programs like the preloader?

[Marcus-Hawkeye]

Glad I could help I ran into some issues with it a long time ago....