I am posting this after reading a closed post in the General Forum.
https://www.ddo.com/forums/showthrea...stomer-service

The problem with Turbines customer support is that they pass the buck. You say something went wrong in game and they say you have to submit a bug report. You submit a bug report and you receive no follow up. You go to the support page and submit a ticket, they say its the wrong department.

Customer Support should make things easier on everyone by having:

One place to submit support requests. helpme@turbine.com or a phone number 867-5309 for example for ALL SUPPORT ISSUES.

Someone at the other end to delegate requests. If the request needs to be supported by the developers then the first line of support should decide and pass it on to the appropriate person. First line of support or tier one. If a bug report needs to be submitted then the first line of support should correspond with the requester for more information and own the problem. First line of support should submit the bug report themselves.

When you fragment the support system the way they do you have a lack of responsibility by the different groups. They end up passing the request back to the requester and then telling them to go somewhere else. It gets ping ponged until the request dies and the user is much more frustrated.

A "One Stop Shop" should be how support is handled and would make the player base much more happy. If I ask for help in-game the support person handling the request should create a support ticket. Same as if I call or send an email or go to the web form they have. Once I contact Turbine, thats it. I should not have to ever contact them again for the same issue. I do not care that the department I contacted is not responsible for X, Y and Z.

I hope Turbine is reading this one. It has been my biggest gripe since I started playing.