Scheduled Server Downtime: 11:00 AM - 1:00 PM Eastern (-5 GMT) Thursday, November 14t

[Thelastsaint]

Well kids are fed, I am clean and still no game. I really hope I get a goody bag, did I, did I, did I get one? I hope the forum elves can grant me my little wish for a wash or will they remain wishy washy about their schedules.

[Cordovan]

The worlds have reopened, and we'll see you in-game!

[CaseStringer]

I'm in!

[Silverleafeon]

The worlds have reopened, and we'll see you in-game!

Thank you, we will feast on dragon bacon in your honor....

[UurlockYgmeov]

This hotfix will address two issues:

• An issue with the quest Beyond the Rift that is preventing quest completion.
• The re-distribution of the Raider's Reward Box to all characters.

Thanks! Sorry for the relatively short notice.

Bravo! very fast response to that ill-behaved green monkey who was screaming from under neath!

And

OOOOHHH SHINEYS!

It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it".

[Arienn]

Does this mean I can finally get rid of the message in harbor that says 'complete Tavnar Kronnak's quest'?

[Galad1]

Thank you, we will feast on dragon bacon in your honor....

Hmmm you mean like this : http://ffn.nodwick.com/?p=1222

[knightgf]

It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to pick them up".

I love it when the servers stop working unexpectedly, in a sad, yet funny way. I can see all the staff at Turbine scrambling around like panicked mice trying to figure out what went wrong while at the same time taking calls from customers upset about the sudden outage demanding huge compensation. It puts a grin on my face.

[Protasious]

This hotfix will address two issues:

• An issue with the quest Beyond the Rift that is preventing quest completion.
• The re-distribution of the Raider's Reward Box to all characters.

Thanks! Sorry for the relatively short notice.

so any word on the issue with epic Spies In The House? is it able to be completed now or still broken with no response from devs?

[Seikojin]

That's what it means to *you*. It's not what it means to *us*.

I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Ooh! Ooh! Or put it in inverted commas and make an official running gag out of it. That's a much better idea.

Er... *embarrassed pause* I'll go away and stop teaching you to suck eggs now.

Or more accurately; It would be nice to be given an hour notice after you guys come in and notice that there is a downtime on the schedule to be done for hotfixes.

Or someone who makes that call should be the one pinging everyone who would make that announcement, and or make that announcement.

However, at the same time, said hat may not have the sole responsibility, and the person who truly does never can make the announcement for security reasons, or there is a group and you can't make the announcement until everyone is there to weigh in (measuring the importance of the hotfixes).

I guess a fix for that would be to have the priority for the fix, or assign one that automatically bypasses the vote protocols; if it is a pri0 or 1 hotfix, as soon as it passes test, schedule and make an announcement. If pri 2 or lower (higher numerically), no need to announce, perhaps just push to patch schedule.
/2cents

[Chaios]

I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Where I work its called "controlled" or "uncontrolled"
If the service is down because we brought it down on purpose, it is a controlled event.

It was planned in advance, a developer even mentioned in a previous post that they were going to have a fix for it 'soon'.

The idea of a schedule includes the idea of being planned in advance, it also includes the idea of being announced in advanced, like update 20 was announced in advanced. This downtime wasn't announced in advance therefore it wasn't, in any definition that doesn't include irony, scheduled.

[Cordovan]

so any word on the issue with epic Spies In The House? is it able to be completed now or still broken with no response from devs?

I will be adding this to the Known Issues shortly. Spies in the House is currently not able to be completed on Epic Hard and Epic Elite difficulty. You should be able to complete it on Epic normal or Heroic difficulties. We'll work on a fix for this for a future update.

[Thrudh]

Actually I don't even complain about that sematics, I am just upset that I come home from school, decide to finally relax and play a little and BOOM SUPRISE HOPE YOU LIKE IT. I had no expectation of that yesterday and it would have been nice to know that a day 'ahead of time'

Do your homework, slacker.

[LadyKoneko]

It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it".

You mean when the hamsters decide to he lazy and sleep?

Its good to see you in a happy mood.

[DelverRootnose1]

It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it".

....Is more than just the use of the word 'Scheduled'. So you scheduled it and let the staff and developers know but didn't let the user community know. So the root of the issue, and why I think people complain about it, is the lack of respect for and communication with the player base.

[sephiroth1084]

I will be adding this to the Known Issues shortly. Spies in the House is currently not able to be completed on Epic Hard and Epic Elite difficulty. You should be able to complete it on Epic normal or Heroic difficulties. We'll work on a fix for this for a future update.

Okay, and how about A Small Problem, which also cannot be completed on Epic Elite?

[Cordovan]

....Is more than just the use of the word 'Scheduled'. So you scheduled it and let the staff and developers know but didn't let the user community know. So the root of the issue, and why I think people complain about it, is the lack of respect for and communication with the player base.

The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

[patang01]

The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

I'm happy it got done.

Splitting hair over words aside.

[Theboz]

The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Amen

[danotmano1998]

Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant.

/Signed.

Thanks for the fixes!