Unable to upgrade to VIP

[Thyriani]

I'm trying to upgrade to VIP with a 3 month subscription (and I've verified that all credit card information is accurate) but I keep getting this message The system was unable to upgrade your subscription. Please try again later. If you continue to experience this error or to request further assistance, please visit support.turbine.com. I've been trying for a while now and nothing is changing. What's going on, and how do I fix it?

[SpectreVortex]

Sorry to hear that your experiencing issues upgrading to VIP. I recommend contacting your bank first to see if your billing information is correct and that there is nothing else preventing you from using your card on our system. If the issue persists, please contact Account Support using the information in my signature and we will be happy to take a further look.

[Qnevven]

I have similar issue - in my case i am unable to update my billing information with my current card.

I have already contacted my bank and verified that the information i'm using to update my billing profile is in fact correct and valid.
I had no issue purchasing Shadowfell expansion pack giving exactly same information so the issue must be on Turbine's end.

Neither my adress nor any other field exceeds 30 character limit. I'm not using dashes when giving my zip code.

Have tried several different web browsers:
Firefox - i don't even get an error
IE 10, Chrome - i get this error:

•The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com.
 

I've read there was similar problems when users tried to update their CC info about 2 years ago and it has been fixed (error 30005). It seems that this issue might be similar although the message doesn't show this error code in specific.

Can anyone help in resolving this issue? I want to upgrade to VIP to get current perks and be able to get the free epic hearts in december.

[twigzz]

I can't upgrade my account to VIP either.

My error "No enrollment plans found for this subscription."