You made significant changes to the game at the expense of long term players, in the hopes of retaining more of the casual players, and prospective new players who tried the game and left early. Exit surveys said low level undead were hard and they rarely made it past the harbor (which oddly enough has very little undead!).
How do you think this "Epic Sagas are the only non-store means of TRing" is going to effect them? A casual player will take weeks if not months to earn a heart. You really think they'll say "thank you Turbine for putting it in the store!"? I highly doubt it. If low level undead are hard enough to drive away prospective new customers (and Ghostbane is actually a difference maker for them) how hard do you think they'll find it to run epic sagas for their hearts? Oh, right, that's why they're in the store. So people who found it difficult to fight CR 6 wraiths can just buy a heart and go back to wrestling with... CR 6 wraiths...
What are you guys thinking? I mean seriously! How is any of this supposed to make sense?