Sorry to disturb you, but is there a chance I can get a response for Turbine Customer Support: #24001-513603 please?
Being unable to to take arti classes whilst using the +20 LHW was bad enough, but losing my inherent ability and skill points after doing a TR to repair the mess the LHW caused is stupid. Especially as the skill tomes were the ones used from buying the Collects Edition of the Shadowfell pack.
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09-27-2013, 02:32 PM #1Community Member
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- Mar 2012
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- 199
Support ticket submitted on 19th September.
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09-27-2013, 02:34 PM #2Founder
- Join Date
- Feb 2006
- Posts
- 476
Right there with you ... not arti, but lost tomes, etc.
Originally Posted by Relem
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09-27-2013, 02:42 PM #3Community Member
- Join Date
- Mar 2012
- Posts
- 199
Please say you got your issue fixed? Originally Posted by TFPAQ
I didn't support a bug report becuase for it to be a bug then more people would need to suffer the same problem, and everyone I know in game has never heard of this problem. They've heard of EDs messing up during the Lesser
Resurrections but not the Inherents going.
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09-27-2013, 05:13 PM #4Customer Service Representative
- Join Date
- Jul 2013
- Posts
- 28
Sorry for the delay as we are currently experiencing a high volume of inquiries. Please note that tickets are answered in the order that they are received but we will assist you as soon as possible.
DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Character Transfers
They all can now be found here: http://support.turbine.com/ To submit a ticket click on the 'Submit a Ticket' link.
Contact us on Twitter @DDOUnlimited
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09-27-2013, 06:14 PM #5Community Member
- Join Date
- Mar 2012
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- 199
Thank you Spectrevortex, at least I know what's going on now.
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09-27-2013, 06:58 PM #6Community Member
- Join Date
- Mar 2012
- Posts
- 199
Thank you :)
I got a response by mail, almost immediately, and I was informed to contact in game support.
In Game support got back to my very quickly and resolved the issue far greater then I expected.
I am extremely pleased with how this issue has got resolved, and I thank the persons responsible for the solution whole heartedly.
I hope the person that made the final decision on how to resolve the issue is in management or a leadership position and leads by example.
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