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  1. #1
    Hero chickenmaniac's Avatar
    Join Date
    Sep 2010
    Posts
    175

    Default I tried to give you my money...

    Hi folks at Turbine.

    I eventually caved in and wanted to buy $100 worth of TP. With the double bonus points it seemed like a deal.

    I went into the store and clicked on pay by credit card. No dice. Error message.
    Updated my CC details. Still no dice. Same error message.
    Tried Paypal. No dice. Some error message about DNS servers.
    Clicked on 'Alternative payment methods'. Never guess? Error message!
    Ok. Lets try skype for account support. I'm international so it makes sense and the information on the forums is good sauce to help me connect.
    NO DICE! Your account support is closed for the day!

    I tried really hard to give you my money. I did. And with double bonus points over and done with (by the time your phone lines reopen) I'm afraid I can't pay you for your good work.

  2. #2
    Customer Service Representative
    Join Date
    Jul 2013
    Posts
    28

    Default

    I'm sorry to hear that you missed the double bonus points sale due to that issue. Please still try to get in touch with Account Support by using the information in my signature.
    DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Character Transfers
    They all can now be found here: http://support.turbine.com/ To submit a ticket click on the 'Submit a Ticket' link.

    Contact us on Twitter @DDOUnlimited

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