Raid Completion Counters

[mmitch5]

my CITW completions is showing -1 ( done 34 citw) and FOT at 0 (37 done )
I hope good values will come back as I will not have the courage do do all this again
Will they be able to retrieve the good complétions for all players ?
I have a doubt on this

Have you told your GMs that they're supposed to be working with the CITW players to resolve this? My husband, (toon name Jhm), had his counter showing as 1 heroic, 18 epic, and ran it after seeing that if it does mess up the end list, it would be dealt with. His ticket was responded to by Rothgar, who told him the GMs could do nothing about it, that he should take the end reward, and when his logs showed 1 heroic, 19 epic, all he did was roll back a completion so he could try again! The really sad thing is, he didn't even change the heroic so it would show 19 epic, it again says 1 heroic, 18 epic.

Making someone repeat a raid in order to get the right list isn't very helpful, especially when the 'fix' didn't change what was causing the error in the first place.

So is this really all that is being done, and now he is just supposed to forego raiding until this is fixed in an upcoming patch, or is there something else that he should do?

[trapbait]

UPDATE: We have investigated the raid and quest completion counts and have identified the following regarding the counts:

- The number of heroic completion and epic completions for the Caught in the Web raid are both incorrectly showing as completions from Fall of Truth. We will address this error in an upcoming patch.
- Completions of Epic difficulty that occurred prior to Menace of the Underdark (Update 14) cannot be distinguished from heroic and are treated as heroic completions. You are most likely to experience this if you had played "epic" difficulty from the original Epic system back before the quest entrance UI was split into Epic/Heroic tabs, and Epic Character levels were introduced (suspects include: Vault of Night, Demon Queen, Chronoscope). Epic runs that occurred between MOTU and Shadowfell should properly show in the Epic side of the count. This will not be corrected.
- Completions of Epic difficulty non-raid quests that occurred prior to Update 19 Patch 1 are listed as heroic in the completion counts (e.g. Phiarlan Carnival). Completions after U19 Patch 1 will appear in the correct column. This will not be corrected.

We apologize for the confusion this causes to our raiders.

This makes no sense Tolero, please explain the following. I have a toon that lists my citw completions as follows: Heroic 10 epic 7 . There is no heroic citw, so why have my 17 completions been split this way and when will it be fixed so that I may get my 20th completion?

Seriously! what the heck is the deal?

[fraz'urb'luu]

lol I tr'ed my guy and bypasses all epic playable quests until I could do them on epic difficulty. I have done one fathom the depths chain on epic hard and my completion reads :

Fathom the Depths : Heroic: 1 / Epic : 0

now for the fun part:

Caught in the Web : Heroic: -2 / Epic : 4

I will not be doing raids until this is fixed. no reason to do it if there is no reward.

[Peter_Stauffenberg]

UPDATE- The number of heroic completion and epic completions for the Caught in the Web raid are both incorrectly showing as completions from Fall of Truth. We will address this error in an upcoming patch.

On my level 25 fighter I get the following for Caught In The WEB.

Caught In the WEB: Heroic: 18 / Epic: 0

He isn't even flagged for FOT and therefore never run the quest. It shows for me: The Fall of Truth: Heroic: 0 / Epic: 0

So I got 18 heroic on CITW without FOT messing up the counters. All my CITW have been done this Spring and Summer. I stopped running CITW since U19 since I'm so close to 20th competion.Why can't you just move the 18 heroic completions into epic since there is no heroic version of CITW.

- Completions of Epic difficulty that occurred prior to Menace of the Underdark (Update 14) cannot be distinguished from heroic and are treated as heroic completions. You are most likely to experience this if you had played "epic" difficulty from the original Epic system back before the quest entrance UI was split into Epic/Heroic tabs, and Epic Character levels were introduced (suspects include: Vault of Night, Demon Queen, Chronoscope). Epic runs that occurred between MOTU and Shadowfell should properly show in the Epic side of the count. This will not be corrected. .

That is not true for my level 25 fighter.

He TR'ed after U14 so all his runs on the current life has been after U14. Still on Vault of Night it shows:The Vault of Night: Heroic: 9 / Epic: 2

I have run the raid on epic 2 times after U19, thus the counter of 2 for my epic. When U19 was released it showed heroic 9. I have done all my VON 6 runs on epic (maybe with an exception of 1 run) and NOT heroic. The reason is that I'm looking for shards and farming XP in epic destinies. I rarely run VON 5-6 on heroic. Maybe 1 time at level (10-12) before resuming the quests on epic when I get to level 20. So the problem with placing my runs on heroic has nothing to do with those being run before U14. I have done most of my VON6 runs on this toon THIS year.

I understand that you may not distinguish whether a completion was done on heroic or epic and therefore just placed them on heroic. I think a different method would have been better.

1. Check the current level of the toon.

2. If the toon is level 20+ then you put the completions of quests that can be both epic and heroic on epic. The ones that can only be heroic (Shroud etc.) are placed on heroic. The ones that can be only epic (CITW) are placed on epic.

3. If the toon is level 1-19 you put the completions of quests on heroic

That is a simple way of solving this issue for most cases and it will not be unfair to the players since they get their completions at the level they can currently benefit from (heroic or epic). It doesn't make sense to me that my level 25 fighter have to do 11 heroic VON 6's to get the 20th completion. 99% of the VON6 raids that allow 20+ will be the epic version. I have run the epic version on my toon and not the heroic version. Therefore it's better to just convert all my runs into epic since my toon is 20+.-Doing this will make most people happy since they can more quickly get to their 20th run.

[yun_chang]

Because Fall of Truth completions clobbered both fields, the difference between the two shows what Caught in the Web run you're on. Example: If it's showing CitW heroic -5 / epic 24, you're at 19 epic.

The difference between -5 and 24 is 29, not 19. 19 is the sum of -5 and 24. Even though it's sort of the opposite of what you said perhaps that's what you meant.

[Bloodrow]

Just 1 question. Is the Essence of Cleansing acquired on the 20th completion of the Shroud? or Not? With all this stuff going on I stoped running Epic, and am just running Heroic. Then I'll just Tr again and not worry till the BUGS are fixed.

[Flavilandile]

Just 1 question. Is the Essence of Cleansing acquired on the 20th completion of the Shroud?

One answer :
Yes.

It's one of the things you can select from the 20th reward list from Shroud.

[Wipey]

stuff

So did he get raid loot on the 2nd try ( after the "rollback" ) ?
Cause I still got unplayed fighter rotting in Eveningstar with random **** 40 th ( Heroic: 18 / Epic : 21 )
reward. That would certainly be better than running 20 more citws.
4 tickets closed so far though, so it's past the "laughable" point .

[jadedpantherfan32]

So if i was sitting on my 18 von5 and 6 it all goes to heroics.....so now i have 17 heroics and if i want my 20 completions i am going to have my 20 completions i am going to have to find a heroic group to do it this freakin sucks...i dont understand this...i ran everyone of them on epic so why are they not epic completions.

[Retrodark]

UPDATE: We have investigated the raid and quest completion counts and have identified the following regarding the counts:

- The number of heroic completion and epic completions for the Caught in the Web raid are both incorrectly showing as completions from Fall of Truth. We will address this error in an upcoming patch.
- Completions of Epic difficulty that occurred prior to Menace of the Underdark (Update 14) cannot be distinguished from heroic and are treated as heroic completions. You are most likely to experience this if you had played "epic" difficulty from the original Epic system back before the quest entrance UI was split into Epic/Heroic tabs, and Epic Character levels were introduced (suspects include: Vault of Night, Demon Queen, Chronoscope). Epic runs that occurred between MOTU and Shadowfell should properly show in the Epic side of the count. This will not be corrected.
- Completions of Epic difficulty non-raid quests that occurred prior to Update 19 Patch 1 are listed as heroic in the completion counts (e.g. Phiarlan Carnival). Completions after U19 Patch 1 will appear in the correct column. This will not be corrected.

We apologize for the confusion this causes to our raiders.

If something is broken fix it, but don't add more complexity to it by implementing new features at the same time. This just doesn't make any sense to me and it makes Turbine look like they have absolutely no QA and/or code reviews or testing. To put something into "production" like this and then just say too bad, this is what you get, is simply unprofessional and grounds for being fired at most businesses in the world.

This currently breaks the game in my opinion and if it doesn't get fixed soon, Turbine's revenue will suffer. If you guys really don't care about the players anymore then keep doing stuff like this. If we are important, then get all of this fixed and remove any features that were thrown in as an after thought, but don't do anything but break the current system (i.e. heroic/elite raid completions). Is there really a choice? How hard is it to just remove this **** and put raid completions back to normal (with the correct counts of course)?

[Callpso]

So did he get raid loot on the 2nd try ( after the "rollback" ) ?
Cause I still got unplayed fighter rotting in Eveningstar with random **** 40 th ( Heroic: 18 / Epic : 21 )
reward. That would certainly be better than running 20 more citws.
4 tickets closed so far though, so it's past the "laughable" point .

Since they didn't roll back the 1 heroic that is throwing the count off, my husband has decided to not run a second try unless he finds out that someone is really supposed to help out with the rewards. He doesn't need anything more from the raid, having gotten what he was after, but he wanted the tome chance. I was hoping to find out if anyone else had gotten more help than what he had received. The first ticket, was closed with the note that it was a known issue, nothing could be done, with a link to the known issue forum. When pressed, with a link to Tolero's post , he was then responded to by 'tell' that he couldn't do anything except rollback the completions by one once he took the 20th end reward.

[Hadesborne]

This is an all time 1st for Turbine. They implement a change in preparation for a feature that may or may not ever see the light of day, and in doing so give birth to a new bug... I mean, usually you guys release new bugs WITH new features, this time you've decided to skip the feature altogether and just release the bug on its own? Genius!

I am on the fence, but not on my opinion of this new update. I actually am on the fence with regards to the decision to abandon this game and throw away a lot of good money and a ridiculous amount of time spent playing this game. For the record, I NEVER spent my money on the game thinking that I was playing solely for the enjoyment of just playing a game. I spent my hard earned money and valuable time under the expectation that I would be rewarded by PROGESS in the game. Higher levels, better gear, more skills, a better guild are all examples of the progress I EXPECTED when I started playing this game years ago.

So now Turbine screws up (not a first for them or any company) and, instead of doing what EVERY OTHER SUCCESSFUL COMPANY would do, they just say, "Tough luck, all your PROGRESS in this area of the game is null and void." WOW!

So I am on the fence Turbine. Do I decide to stay and BUY your expansion and continue to BUY turbine points? or do I say, "Screw it, at least I know SONY, RIOT, or even BLIZZARD wouldn't do this to me, so I am off to a game that I can count on for some good PROGRESS."? The ball is in your court Turbine. Don't drop it.

[NaturalHazard]

In the case of Caught in the Web, you can actually determine how close you are to a milestone run without needing to consult a GM by using the / command still. Because Fall of Truth completions clobbered both fields, the difference between the two shows what Caught in the Web run you're on. Example: If it's showing CitW heroic -5 / epic 24, you're at 19 epic.

yeah well i was at 19 before the issue it now showed heroic -1/ epic 20, so I thought yep im still at 19 and should get my 20th list, just ran it, elminster only has trash loot up, submited a ticket got told sorry we cant help you submit a bug report please..........yeah I feel stupid, waste of raid timer bypasses and time running the raid lol.

Have you told your GMs that they're supposed to be working with the CITW players to resolve this? My husband, (toon name Jhm), had his counter showing as 1 heroic, 18 epic, and ran it after seeing that if it does mess up the end list, it would be dealt with. His ticket was responded to by Rothgar, who told him the GMs could do nothing about it, that he should take the end reward, and when his logs showed 1 heroic, 19 epic, all he did was roll back a completion so he could try again! The really sad thing is, he didn't even change the heroic so it would show 19 epic, it again says 1 heroic, 18 epic.

Making someone repeat a raid in order to get the right list isn't very helpful, especially when the 'fix' didn't change what was causing the error in the first place.

So is this really all that is being done, and now he is just supposed to forego raiding until this is fixed in an upcoming patch, or is there something else that he should do?

Well at least they reset him back, I was just told submit a bug report and the ticket was closed . Your post actually gave me a tiny bit of hope, oh at least they care enough to do that little bit. I was wrong .

So now Turbine screws up (not a first for them or any company) and, instead of doing what EVERY OTHER SUCCESSFUL COMPANY would do, they just say, "Tough luck, all your PROGRESS in this area of the game is null and void." WOW!

So I am on the fence Turbine. Do I decide to stay and BUY your expansion and continue to BUY turbine points? or do I say, "Screw it, at least I know SONY, RIOT, or even BLIZZARD wouldn't do this to me, so I am off to a game that I can count on for some good PROGRESS."? The ball is in your court Turbine. Don't drop it.

yep I can understand your frustration a bit, for those people saying its not a big deal think of this, it takes almost 2months to get to 20th using no raid bypasses, or a fair about of $ or ingame resources to buy the timers. You do this in the hope of getting a chance at something, im my case a very important weapon for a lot of builds, you get to 20 your filled with hope and you get vendor trash......... then told sorry cant help you, submit bug report.

[Hutoth]

Completions on epic difficulty that occurred recently and are incorrectly displayed as heroic completions have not been acknowledged as an issue.

Please keep this thread alive until the real Tolero responds

qft

[Bolo_Grubb]

I hope the CITW completions are corrected. I was at 14 or 15 completions.

I have yet to get the named item I want I am hoping it will be on the 20th reward list. I am afraid to run this because I do not want to miss a chance at a 20th reward list.

[Zarquine]

Not only do all my completions of The Tide Turns on EH count still as Heroic (after U19 and Patch 1), the every 3rd completion special end reward isn't working, too.

[Lanadazia]

- Completions of Epic difficulty that occurred prior to Menace of the Underdark (Update 14) cannot be distinguished from heroic and are treated as heroic completions. You are most likely to experience this if you had played "epic" difficulty from the original Epic system back before the quest entrance UI was split into Epic/Heroic tabs, and Epic Character levels were introduced (suspects include: Vault of Night, Demon Queen, Chronoscope). Epic runs that occurred between MOTU and Shadowfell should properly show in the Epic side of the count. This will not be corrected.


We apologize for the confusion this causes to our raiders.

this isn't acceptable, i don't think you can apologize for 'this will not be corrected'

i had a TR like 2 months before the expansion and started raiding for the 20th lists for the first time in YEARS!

my VoN completions were ALL epic and since that update i lost 6 of my completions
i won't bother doing this raid on heroic, since there is noone at 20+ want to run this on heroic.

'epic runs that occurred between MOTU and Shadowfell should properly show in the Epic side of the count.' it does not. fix it.
some quests don't even get credit for being done on epic after that patch (raids are luckily fine here)

and how shall the new system work with lord of blades? u're supposed to get a 10th reward list, but since u pretty much need to run epic and heroic to get the stuff you need for one single item this list is going to be screwed up aswell?

and please, let us customize the /quest completions
i do not know ANYONE wanting a list of his completions on two-toed tobias, seriously this list is a mess!

i claim a bypasstimer for each messed up completion, since this is getting me really mad!

[Mystera]

No response yet from the developers? Unbelievable...

[Wipey]

So my fighter has been looking at supposed 40 th random junk reward for some time .
18 heroic / 22 epic.
GM today ( Orgred I think, sorry if I mispelled ) told me today just to ignore the numbers ( but he can check your number of completions and can set it back only once ) and set it to 1 heroic /39 epic .
Used bypass, did Citw and voila - correct rewards .
Thumbs up !

[Derana]

Caught in the Web : Heroic: 96 / Epic : 41

I've bought over 130 raid timers for this raid, i was at about 133 completions, on the way to 140 completions.. now im at this? i honestly hope that it will be fixed and that i will be at my 140 completions again (because i've run them on epic normal to epic elite). i only play it for 20th lists ...