Raid Completion Counters

[AuraAten]

My raid counter is not fixed, it still tells me that I have completed CiTW on heroic 3 times.

[Missing_Minds]

Anyone who gets in a position of getting "skipped" past a 20th completion after this change is made on the live servers should get in touch with the in-game GM team.

Yeah. And the GM solution?

Roll back your counter by 1 and give you a raid timer bypass.

But I think all further counting of completions apply to epic.

[EllisDee37]

Not sure if this has been touched on in this thread, but one of the release notes for the current lammania build that (presumably) is going live tomorrow morning:

Raid completion counters have returned to their original state, and now once again track Heroic and Epic completions as one. The /quest completions command now reflects this change.

[IlmerSilverhilt]

Anyone who gets in a position of getting "skipped" past a 20th completion after this change is made on the live servers should get in touch with the in-game GM team.

Sorry Jerry, a Senior GM just told me they can no longer help. They were ably to help up untill todays patch.

Grats, guess you tricked us all again!

Ilmer

[Retrodark]

Sorry Jerry, Senior GM +Ogdred+ just told me they can no longer help. They were ably to help up untill todays patch.

Grats, guess you tricked us all again!

Ilmer

Okay, so I ran my "20th" CITW completion a little over a week ago (it was at -8/28). A GM reset it to 19, but it said (1/19), so technically still at 20 total. I mentioned that it still had the 1 in there and was worried that it would goof me up. He said it shouldn't. I was still reluctant to run it until this patch came out thinking it might not work correctly (no named end reward). So, much to my dismay today, I see that my count is now at 20. I opened a ticket and I got the following B.S. from Senior GM +Caspian+.

"(Admin): +Caspian+ tells you, 'As of the patch today, everyone was set to the correct number of completions and no further manual adjustments will be made."

After explaining that this was supposed to be fixed in my previous ticket, they just kept repeating the same thing, and said "(Admin): +Caspian+ tells you, 'You are at the correct completion count, it will not be changed again."

So, I guess I paid the price for not running the quest again before the patch. The GM tried to offer the following to alleviate my pain (5 x raid timer resets, 5 x Large Jewel of Fortune, and 15 Astral Shards (whoopie on that one)), but would offer no further assistance in reference to resetting of my counter. It was at least something, but when you get jipped out of the end reward like this and now need to run it another 20 times, it makes me want to rage quit. I am definitely not spending another dime on this game, unless they come to a better resolution for this.

[Stoner81]

Not sure if this has been touched on in this thread, but one of the release notes for the current lammania build that (presumably) is going live tomorrow morning:

"(Admin): +Caspian+ tells you, 'As of the patch today, everyone was set to the correct number of completions and no further manual adjustments will be made."

WELL CONGRATULATIONS AGAIN TURBINE ONCE AGAIN YOU BEND US OVER AND ROYALLY SHAFT US! What next? You want us to enjoy it too I suppose!

Before the update I was at 37 completions for CiTW and had my counter fixed by a GM but because it showed -35 Heroic I am back at 2! ****ing 2! Are you ****ing ******** me here! I was 3 away from my 40th and you have bent me over and given it me every which way and to cap it off GM's will do **** all about it!

So they **** it all up, some get it fixed by GM's and then they **** it up again trying to fix the original **** up!

Stoner81.

PS - Yes this post contains a lot of swearing but I am beyond pee'd off here!

[BOgre]

What a shock.

Cord, Tolero, Turbine: Yet another half baked un-fix. When will you figure out that your GMs are NOT being given sufficient instruction? When will you learn that your FIRST priority should be to satisfying your customers? When will you finally, some day, one day, hopefully, implement ONE BUG FREE CHANGE? I'd settle for ONE BUG FREE FIX.

[blackdoguk]

Anyone who gets in a position of getting "skipped" past a 20th completion after this change is made on the live servers should get in touch with the in-game GM team.

My counters were skipped, and I have now over 20 epic completions. I got this

(Admin): [removed] tells you, 'Greetings, Fizzburn! I am a Game Master for Online Support and will be with you momentarily. You can reply to my messages by typing /r and entering your message.'
(Admin): [removed] tells you, 'In-Game Support is not changing or otherwise affecting raid completion counts going forward, in any manner. Vault of Night was not being "fixed" to begin with, prior to today's update.'

What gives?

[BOgre]

My counters were skipped, and I have now over 20 epic completions. I got this

(Admin): [removed] tells you, 'Greetings, Fizzburn! I am a Game Master for Online Support and will be with you momentarily. You can reply to my messages by typing /r and entering your message.'
(Admin): [removed] tells you, 'In-Game Support is not changing or otherwise affecting raid completion counts going forward, in any manner. Vault of Night was not being "fixed" to begin with, prior to today's update.'

What gives?

See now, this REALLY needs attention. [Removed] is one of the GMs that has ALWAYS been fair, speedy, friendly, efficient, and knowledgeable. I've never had an encounter with him that didn't end with my issue resolved.

Which means that it's not a case of the GMs being misinformed and unable to do their jobs right, it's a case of the GMs being explicitly instructed NOT TO HELP us. So those of us that did get a skipped list during the 'bug', were ALWAYS being set up to be ripped off. Turbine had no intention of ever making this right for us. Shame on you Turbine.

I'd advise anyone getting this kind of customer service to go immediately to the BBB and file a claim. www.bbb.org

In a nutshell, the core functionality of the game we're paying for was broken by the company, with no intention of ever compensating the customer, nor any attempt made to come to mutual agreement. [Removed] statement that certain raids (in this case VoN), were never slated to be acted on certainly proves that.

[blackdoguk]

See now, this REALLY needs attention. Rothgar is one of the GMs that has ALWAYS been fair, speedy, friendly, efficient, and knowledgeable. I've never had an encounter with him that didn't end with my issue resolved.

Which means that it's not a case of the GMs being misinformed and unable to do their jobs right, it's a case of the GMs being explicitly instructed NOT TO HELP us. So those of us that did get a skipped list during the 'bug', were ALWAYS being set up to be ripped off. Turbine had no intention of ever making this right for us. Shame on you Turbine.

I'd advise anyone getting this kind of customer service to go immediately to the BBB and file a claim. www.bbb.org

In a nutshell, the core functionality of the game we're paying for was broken by the company, with no intention of ever compensating the customer, nor any attempt made to come to mutual agreement. Rothgar's statement that certain raids (in this case VoN), were never slated to be acted on certainly proves that.

Thanks for that. I live in Scotland, so not sure I would have the consumer protection you would be entitled to. Kinda waiting for Cordovan to chime in as he said in this thread and on DDO Cast that it wouldn't be a problem. Please sort this out Turbine, it's a considerable investment of my time.

[BOgre]

Thanks for that. I live in Scotland, so not sure I would have the consumer protection you would be entitled to. Kinda waiting for Cordovan to chime in as he said in this thread and on DDO Cast that it wouldn't be a problem. Please sort this out Turbine, it's a considerable investment of my time.

The BBB doesn't really have any "clout" in any jurisdiction... The most they can do is put a black mark under Turbines name (well, it's more complicated than that, check out the site, you'll see). But where the devs may turn a deaf ear, the suits that would be contacted by the BBB do not. That is to say, Turbine has a pretty good track record for keeping their BBB listing as clean as they can. Claims tend to show "Resolved" more often than not. Again, check it out. You'll see. What's more, once a claim like yours is filed, not only does Turbine take notice and perform a hand fix, they also seem to trickle-down that fix to the rest of the community. The cases are all there for anyone to see.

So yeah, even though you're not in the U.S./Canada, I'd still go and see what they can do.

[blackdoguk]

The BBB doesn't really have any "clout" in any jurisdiction... The most they can do is put a black mark under Turbines name (well, it's more complicated than that, check out the site, you'll see). But where the devs may turn a deaf ear, the suits that would be contacted by the BBB do not. That is to say, Turbine has a pretty good track record for keeping their BBB listing as clean as they can. Claims tend to show "Resolved" more often than not. Again, check it out. You'll see. What's more, once a claim like yours is filed, not only does Turbine take notice and perform a hand fix, they also seem to trickle-down that fix to the rest of the community. The cases are all there for anyone to see.

So yeah, even though you're not in the U.S./Canada, I'd still go and see what they can do.

Thanks for your help, appreciate your assistance

[EllisDee37]

I wonder if Turbine is aware just how bad this entire situation looks.

[Stoner81]

I wonder if Turbine is aware just how bad this entire situation looks.

I think it's more a case of they don't give a Kobolds ass what it looks like to be honest m8

Stoner81.

[Mystera]

I just ran a dragon.

Prior to run EPIC: 37 / HEROIC: 2
After the EPIC run: EPIC: 37 / HEROIC: 3

When they are returned is this now going to be 40 and I won't get a reward? Seriously, I thought I was annoyed when I realized I would have to run it 3 times on HEROIC to get my 40 EPIC completions, but if I have to now run 20 more runs to get a completion list for 60 instead of 40... not going to be pleased.

Seriously, one of the only reason I am still running the quest is to 2 more items that I am hoping to get in the end rewards.

Anyone who gets in a position of getting "skipped" past a 20th completion after this change is made on the live servers should get in touch with the in-game GM team.

Should have know Turbine was going to muff this up. Cordovan is wrong. My brother was on his 19th Epic ADQ run before this fiasco, then they made the change and his 19 epics turned into 19 heroics. He then ran Epic 2 more times and never got a 20th reward list. Now that they reset things, he is showing 21 Epic runs, so he got screwed from his 20th reward. He opened up 5 tickets last night and the GM told him that they were not going to reset anything. He even linked them Cordovan's response that I linked above, and the GM said he didn't care. So he got screwed his 20th run. They offered 5x raid timers and 5x large gems, but please tell me how that compensates someone for the 20x raids he ran to get an item? That is messed up. I feel for anyone else that got screwed.

[Healemup]

Anyone who gets in a position of getting "skipped" past a 20th completion after this change is made on the live servers should get in touch with the in-game GM team.

As you can imagine, the worst has actually happened. My dragon counter was 40 when I logged in. So, I did as you suggested and in less than the time it took for me to type to a guildie that I had submitted the ticket, it was closed without any conversation with a GM. I read the details in the ticket and it read that they could not help and that I should submit a bug report. I did that. But, since bug reporting doesn't allow to get any help with your situation individually, I contacted support via the web and they replied in the email that I should contact in-game support... yes... they are sending me in circles.

So, just to see if maybe something might pop up in my next run, I completed #41 and, of course, no list.

Is there going to be anything done to help with this? I am only glad that it was a dragon, so the item list isn't actually all that critical. But, since I am actually looking for a base item, it is an annoyance to me.

[Healemup]

Should have know Turbine was going to muff this up. Cordovan is wrong. My brother was on his 19th Epic ADQ run before this fiasco, then they made the change and his 19 epics turned into 19 heroics. He then ran Epic 2 more times and never got a 20th reward list. Now that they reset things, he is showing 21 Epic runs, so he got screwed from his 20th reward. He opened up 5 tickets last night and the GM told him that they were not going to reset anything. He even linked them Cordovan's response that I linked above, and the GM said he didn't care. So he got screwed his 20th run. They offered 5x raid timers and 5x large gems, but please tell me how that compensates someone for the 20x raids he ran to get an item? That is messed up. I feel for anyone else that got screwed.

I got nothing except an auto-close of my ticket.

[Retrodark]

Here is the transcript from my in-game support ticket today.

(Admin): +Caergoth+ tells you, 'Raid completion counts are now being displayed correctly, as of Update 19.2. The In-Game Support team is unable to roll completions back or otherwise affecting completion counts going forward.'
(Admin): +Caergoth+ tells you, 'I can however offer you some items to help you along to your next milestone.'
(Tell): You tell +Caergoth+, 'but they supposedly fixed me to 19 just before the patch, and it is now showing 20 after the patch, so I never got a 20th reward'
(Tell): You tell +Caergoth+, 'and now I need to run it 20 more times'
(Tell): You tell +Caergoth+, 'to reach that milestone again'
(Admin): +Caergoth+ tells you, 'I apologize, however we do not have a way to change this currently.'
(Tell): You tell +Caergoth+, 'so the commands they used before do not work anymore?'
(Admin): +Caergoth+ tells you, 'I see actually that when you submitted a ticket after the patch they sent you the items. I have already granted the shards so I will not remove them.'
(Admin): +Caergoth+ tells you, 'As I have stated we can not make changes at this time.'
(Tell): You tell +Caergoth+, 'will you be able to in the near future and why did Cordovan say to use the ingame support to fix it if we get skipped?'
(Admin): +Caergoth+ tells you, 'I would recommend posting any feedback on how this works on the forums.'
(Admin): +Caergoth+ tells you, 'I do not have any further information on this unfortunately.'
(Tell): You tell +Caergoth+, 'how it works? Meaning you do not fix the issues?'
(Admin): +Caergoth+ tells you, 'Sorry I meant just any feedback on this issue.'
(Tell): You tell +Caergoth+, 'okay while appreciate the attempt to alleviate my pain with 5 raid timers, that hardly constitutes for 20 more runs'
(Admin): +Caergoth+ tells you, 'That was what we can do. If you wish to submit any feedback about the policies you can do so at our support site, http://support.turbine.com/.'
(Tell): You tell +Caergoth+, 'feedback doesn't get answered, so I don't know how that can help me or anyone else in this situation'
(Tell): You tell +Caergoth+, 'I have sent feedback and bug reports for this issue'
(Admin): +Caergoth+ tells you, 'There is nothing further that can be done by in-game support for this.'
(Admin): +Caergoth+ tells you, 'Was there anything else I can assist with at this time?'
(Tell): You tell +Caergoth+, 'I guess not for now. Maybe I can try in another week or so'
(Tell): You tell +Caergoth+, 'hopefully the policy changes by then'
(Tell): You tell +Caergoth+, 'hopefully the policy changes by then'
....
Ticket closed

[mrphlegm]

Turbine, always setting the bar lower hehe

[BOgre]

Seems Turbine have been handling their BBB complaints with canned responses as well this past year. Real shame... anyways, here's the link, hope you can get some satisfaction:

Better Business Bureau - Turbine Complaint