I'm not sure which is worse; people who feel entitled to content or those who think those recieving something for free shouldn't be allowed any expectations at all. Both are examples of extremes that I don't care for.
Thanks to those who actually took the time to answer me seriously, instead of lecturing me, even if it doesn't adress my point in the way I had hoped.
Let me give a comparison to clarify I'm not actually asking for any additional 'content.' Because I'm asking for the game to work, not for extra stuff, as advertised. I have no problem paying for game content, but I do have a problem when someone is trying to annoy, or force, me to pay. ie:
Your rich friend gives you a car for free and tells you it lacks air conditioning and the radio doesn't work. But that's ok, because it was free and you can just pay to have those installed. Besides they aren't essential anyway.
You fill the car with gas, and then you get a few miles down the highway, where the car stops working and tells you that you can't use more than a gallon of gas per day. You are now stranded in the middle of the highway and have to call your friend. He tells you that he can remove the lock on the car's gas for a few bucks, but you have to pay him each month to release the valve.
Now you're free to return the car and go get one elsewhere, but the fumes from the car are left in your garage and broken radio parts are left littered in random toolbox's. Now you can either spend the time removing them or tripping over them randomly for the next couple of months.
And especially after I took my time to install it and clutter up my hard drive. Keep in mind that there are hidden libraries that have to be removed manually even after an uninstall and every program installed affects the performance of your computer and possibly even compatability with other programs.
Remember also that a normal game usually costs about $60 and maybe $15 a month for online. Even with their free to play model they should make more than that from player's because of the ddo store and optional subscription.
Which gets back to my point about game design. I should want to pay for content without feeling forced into it. This is actually part of a core concept of game design, but many companies don't follow it, because they know they can take advantage of people.
Simply put it's a marketing plan meant to manipulate people. Because they have offered free content it puts some people in a position where they are willing to spend more than they normally would on a game, becase they are greatful for what has been given.
And this even polarizes the audience into the "entitled" and the "unentitled" crowds, neither of which are correct, in my opinion, on many basis.
And I may not be a customer, but I am a consumer. The free to play model is designed to bring in consumers and convert them into customers (instead of simply attracting customers from the get-go). If I'm an unhappy consumer than I won't become a customer.
The free to play model is evolving beyond what it used to be. It has likely sprouted from the idea of a limited time free trial. Ftp eases the transition from free into pay in a way that doesn't offend customer sensabilities and makes companies more money. Nickle and diming are king.
And even the "entitled" players play their part. They talk about the product with their friends, on facebook, on twitter, etc. This brings in more consumers that might become customers. So, while I don't necessarily agree with them, they do have a right to complain and "wave their money," since they amount to free advertising for WotC.
I know I'm going to get responses where people still think I'm asking for more free stuff, but if you can't understand marketing (or simply don't care they are doing it), combined with the consumer/supplier relationship, then this conversation isn't going to go any further.
As to when it became the consumer's responsibility to support the provider I don't know, but that isn't how the model is supposed to work.
For example I see no point in spending money to buy avatars or skins in any game. Visual changes, simply put, don't change how the game functions and there was a time where they were provided for free.
And, yet, I'm more than willing to pay for content in League of Legends, even though I could technically get almost all of it for free, because I want to support them. Why?, because their model limits me, but doesn't shove it in my face.
I would rather ddo provide me with additional classes and races to buy. I would love to buy a "Complete Adventurer" or "Player's Handbook 2" expansion. "Tome of Magic" would have me paying for it in a heartbeat.
Instead they string players along with minimal content, that takes little coding and design, as long as they can between expansions. Instead of trying to give the customer better content they give the easiest creatable content they can construct to maximize profits (instead of building profits off of a customer-provider relationship).