Service Update: Recent Routing Issues

[Cordovan]

Tonight (8/12/13) at midnight Eastern Time (overnight Monday into Tuesday), our provider will revert their routing changes back to their normal routes. While we do not expect this to cause the previous routing issues to return, it is always possible that these issues still exist. If you experience these issues, please bring it up in this thread. Thanks!

[toaftoaf]

thank you for letting us know.

[Battlehawke]

Two questions that most players will be concerned with:

1) Will this cause any downtime to the game?

2) Is someone from Turbine and the "provider" available to switch it back in a timely fashion if it doesn't work?

Thank you for keeping us informed.

B

Tonight (8/12/13) at midnight Eastern Time (overnight Monday into Tuesday), our provider will revert their routing changes back to their normal routes. While we do not expect this to cause the previous routing issues to return, it is always possible that these issues still exist. If you experience these issues, please bring it up in this thread. Thanks!

[Cordovan]

Two questions that most players will be concerned with:

1) Will this cause any downtime to the game?

2) Is someone from Turbine and the "provider" available to switch it back if it doesn't work?

Thank you for keeping us informed.

B

1. It should not, but we want folks to be aware of this just in case.

2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.

[Battlehawke]

Thank you for sharing.

1. It should not, but we want folks to be aware of this just in case.

2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.

[Fedora1]

1. It should not, but we want folks to be aware of this just in case.

2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.

This morning (about 30 minutes ago) my launcher got stuck on "Initializing". Tried restarting it a couple times. Then tried to check the forums, but was unable to. Went to "yourddo" and server status was "UP' on all servers (except Lamania).

Rebooted the computer, same results.

About 10 minutes ago I could get to the forums here, and the launcher worked. However, in my character selection screen the character picture/animation never appeared, but all the names did. So I waited a while, selected one and hit enter. Thats as far as it got, it froze on the "Loading, please wait" blue bar .. Had to CTRL+ALT+DEL to kill it.

[Fedora1]

Tried again, looks like I'm in. Definitely a problem though. Hopefully it will continue to clear up as the updated route propagates.

[toaftoaf]

at least it isnt a mystery

[Dycer]

I just installed DDO on a new computer this morning in hope of returning to the game after leaving around 6-7 months ago. LotRO works but not DDO. I tried all of bug fixes we used to get the LotRO to work and it hasn't fixed it. Still stuck trying to reconnect. I restart comp and try every 1/2 hour to hour atm. Any possible fixes I am missing?

[Sivenmoss]

Attempting to log into Ghallanda tonight gave me a server full error a few times in a row. Other server worked fine. Rebooted. Logged into Ghallanda with out trouble (other than seemingly slower) after reboot.

[Weyborn]

having same issue

server full

[Battlehawke]

Lots of people having issues with "server is full" on Gallanda. Any Relations?

B

[Burtle]

Lots of people having issues with "server is full" on Gallanda. Any Relations?

B

Yeah....why'd y'all break the game while I was away at work for the past 6 weeks????

[Garumn]

Yeah....why'd y'all break the game while I was away at work for the past 6 weeks????

A-herdin' cattle??

*Ptooey*
*DING*

[Burtle]

A-herdin' cattle??

*Ptooey*
*DING*

I'm a Driver trainer at the company I work for, students' who have just recently received or gotten their CDL's (after a 6 weeks CDL course) go through 6 weeks of OTR training with me, after which they go back to the school for 2 more weeks of review to make sure they're ready to go out on their own.

[Hara]

Getting the server full issue here as well, please sort this out soon, tnx

[moomooprincess]

This looks like it is not ALTER.NET but a log in server problem at Turbine.

LoTRo having issues also

On LoTRO windows technical support forum many threads on constant crashing.

Star Trek Online also

[moomooprincess]

Tracing route to 74.201.102.13 over a maximum of 30 hops



6 14 ms 15 ms 15 ms cr2.cgcil.ip.att.net [12.122.132.250]

7 16 ms 12 ms 13 ms cgcil04jt.ip.att.net [12.122.81.97]

8 14 ms 16 ms 23 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]

9 * * * Request timed out.

10 35 ms 41 ms 39 ms 0.xe-8-2-0.GW15.BOS4.ALTER.NET [152.63.24.34]

11 36 ms 35 ms 35 ms internap-gw.customer.alter.net [152.179.134.214]

12 35 ms 35 ms 35 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128.43]

13 35 ms 35 ms 35 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

14 36 ms 35 ms 35 ms 74.201.102.154

15 36 ms 35 ms 35 ms 74.201.102.13



Trace complete.

[Citzen_Gkar]

This looks like it is not ALTER.NET but a log in server problem at Turbine.

LoTRo having issues also

On LoTRO windows technical support forum many threads on constant crashing.

Star Trek Online also

If it includes STO its not a Turbine issue...

[Fedora1]

I had some minor issues logging in this morning around 0500 EST. Launcher was blank and could not connect to the forums. After about 10 minutes of just surfing other stuff and loading some Windows updates it worked. Was only on for about 15 minutes before I had to log off and go to work.