Update Regarding Connection Issues from August 3rd-5th

[Tolero]

Update 8/8/2013 3:31 AM - There has been a resurgence of this issue, and we highly recommend players explore the workarounds described below...

We have performed a thorough investigation of all our services, hardware, and datacenter connections since Saturday afternoon. After reviewing traceroute data from players, we have identified a broader internet issue with data routing external to our servers and networks. This morning we received word that one of our affiliated connection providers is taking steps to re-route services around certain areas of the internet that are experiencing issues. We believe this to be the root cause of the reported issues.

Their work may take some time to propagate through the internet in general. If you are able to, take advantage of the temporary workarounds to use an alternate connection method (such as VPNs, tethered cellular, or acquiring a new IP address from your ISP) - any alternate internet connection that does not happen to route through the cached network paths from your existing provider. This may allow some of you to enter the game until such time as this rerouting and propagation completes.

We appreciate the efforts by those who discovered workarounds, other reports of similar issues elsewhere on the 'net, and all of you who submitted tickets detailing your issues and locations and other requested data. (Please also keep in mind that this issue is not the same as the issue that causes some users to need to log in twice before they can connect.)

[unacceptable]

A big thank you to the team for working on this all weekend. You did great detective work and the regular updates were appreciated.

And you were even gracious not to point the finger at Cogent and Verizon.

[Stoner81]

Awesome Tolero thanks for the update, fortunatley the log in issues didn't affect me but thanks for keeping people up to date and informed with how things are going

Stoner81.

[zwiebelring]

http://www.youtube.com/watch?v=jScuYd3_xdQ

The time without DDO was like....
http://www.youtube.com/watch?v=WQO-aOdJLiw

[Cyndder]

I know a lot of people were up in arms over this weekend; I for one would like to thank the Turbine team for sticking with the troubleshooting and as I am one of many who contributed information I am glad to hear it was valuable in getting a resolution.

Thanks again for all the support over the weekend in getting a resolution.

[cnynridr2]

Thanks for all the hard work!!! I can't wait to get off work and get my DDO Fix with friends.

[HernandoCortez]

Thanks Tolero. Now can we discuss an extra loot/xp week for those who were unable to play and missed it? Expansion is coming, would be nice to get extra xp to prepare our toons for it.

[hp1055cm]

Thanks for the update and the explanation. Hopefully the problem is resolved.
I am encouraged by good news from others and look forward to playing again later this evening.

[Lizardgrad89]

A big thank you to the team for working on this all weekend. You did great detective work and the regular updates were appreciated.

And you were even gracious not to point the finger at Cogent and Verizon.

Or AT&T.

[Mahiya]

It is not turbines fault. It's a good example of professionalism when a company not at fault does not base their expression on a pointed finger.

[HernandoCortez]

It is not turbines fault. It's a good example of professionalism when a company not at fault does not base their expression on a pointed finger.

Indeed. +1 to Turbine on this one.

[Philibusta]

Many thanks to all the folks at Turbine who worked their arses off this weekend trying to find the cause for and a fix for this problem. Especially cause it wasn't Turbine's fault to begin with. I didn't experience the issues myself, but I know many people did. Thanks for jumping on this like you did, Turbine team!

Also thanks to all the players that contributed info (tracert routes and the like) to help get this problem figured out. Looks like the Turbine community (the people that are actually AT Turbine, AND the players) pulled together! +1 for unity!

[chark5]

Must have been a tough one to noodle out - debugging the routers out there, you've probably improved the entire internet for everyone!

[Urjak]

*snip*

We appreciate the efforts by those who discovered workarounds, other reports of similar issues elsewhere on the 'net, and all of you who submitted tickets detailing your issues and locations and other requested data. (Please also keep in mind that this issue is not the same as the issue that causes some users to need to log in twice before they can connect.)

Cool!

and .. any new of when this annoying bug with the double login will get fixed? (hopefully soonish? pretty please )

[dTarkanan]

We have performed a thorough investigation of all our services, hardware, and datacenter connections since Saturday

We appreciate the efforts by those who discovered workarounds, other reports of similar issues elsewhere on the 'net, and all of you who submitted tickets detailing your issues and locations and other requested data. (Please also keep in mind that this issue is not the same as the issue that causes some users to need to log in twice before they can connect.)

Any chance of extending the DDO bonus days for the poor sods who weren't able to login?

[DelverRootnose1]

Update 8/8/2013 3:31 AM - There has been a resurgence of this issue, and we highly recommend players explore the workarounds described below...

We have performed a thorough investigation of all our services, hardware, and datacenter connections since Saturday afternoon. After reviewing traceroute data from players, we have identified a broader internet issue with data routing external to our servers and networks. This morning we received word that one of our affiliated connection providers is taking steps to re-route services around certain areas of the internet that are experiencing issues. We believe this to be the root cause of the reported issues.

Their work may take some time to propagate through the internet in general. If you are able to, take advantage of the temporary workarounds to use an alternate connection method (such as VPNs, tethered cellular, or acquiring a new IP address from your ISP) - any alternate internet connection that does not happen to route through the cached network paths from your existing provider. This may allow some of you to enter the game until such time as this rerouting and propagation completes.

We appreciate the efforts by those who discovered workarounds, other reports of similar issues elsewhere on the 'net, and all of you who submitted tickets detailing your issues and locations and other requested data. (Please also keep in mind that this issue is not the same as the issue that causes some users to need to log in twice before they can connect.)

While I LOVE the game I am not all that tech savy and don't plan on going through loops to play. And I bet I am not alone so as a VIP I would suggest if you want people to keep paying for your product it would be incumbent on you to fix the problem.

This is sort of like a truck being stalled in front of your business blocking your driveway. Not your fault but telling people just to part blocks away and walk will not have the effects you probably desire.

[sir_smacks_alot]

I tried the VPN fix. This approach helped on Monday, but is not working for me this time. I suppose I should do this strange thing people are always telling me about called sleep now. Hope we get some sort of fix or workaround soon.

[Drenzilla]

So i had my hopes up and got logged in. YAY. Then i got into the game quite smoothly (on my second try). YAY. only to find that i cant enter any quests without DCing.. T_T

Try to log back in only to find i cant log back in because my fps gets stuck at 53/54 right after character selection and just keeps jumping back and fort between the 2.

It seems that after 20 or so minutes i can try logging back in without 53/54 happening. but i cant do anything but pick my nose in game anyway.

[moomooprincess]

If I have to run a tracert every day to see if ALTER.NET is in my path, well, I can skip doing that.

Somehow, the third party vendor has to dump alter.net from everyone's paths. I highly doubt Verizon will do anything about it. After all, the profits they make from the one server is minimal. More than likely negligible.

Anyone know if the kids of the execs play?

Lowell McAdam
Francis Shammo
Randall Milch
John Stratton
Daniel Meade

[sarig99]

This is almost absolutely a DDO specific issue. For most of the night I was online and playing my primary toon (on Thelanis) without problems. Then I DC'd with that toon and spent about 20 min trying to get back in. I logged into an alternate account without problems, then back into that account and that toon and was able to get in without problems. I played for about 2 more hours. Then I DC'd again. This time I was completely unable to get back in using that toon, but different toons on the same (or different) account on the same or different servers were able to get logged in and play without problems. Just this one toon was having problems.
Now several hours and another trouble ticket later, I'm completely unable to connect using my primary account. If I resort to my daughter's account on the same system, using the same router and connecting to the same server, I have no problem.

IF the issue were truly routing related, then it would affect every toon on this system going to that same server. It wouldn't be specific to a DDO account since the routing path is stored at the ISP level (per previous posts from Devs). I'm a VIP and becoming VERY frustrated with this issue. Please get this resolved today.

Thanks,
Tired and Frustrated