August 4th, Login Issues

[Impaqt]

I'm not liking what I'm reading.. I've got one character thats stuck. am I the only one that can log into some, but not all their toons?

[syrturen]

Cant even get past initinizing screen,doesnt even let me type in my account name or password.

same problem here... any fix already?

[Hendrik]

As of 1:28 AM Eastern (-4 GMT), ff you are still encountering login issues or spontaneous log outs, we ask that you please submit a support ticket with details of your server, character, and real world (not game world) location to assist our tech team with troubleshooting. Thank you for your patience!

After 13 hours without service, ticket submitted with requested information.

[saucergriffith]

its marketplace the only character I cant log into is in marketplace other zones may be affected

[Scrag]

As below: I can log in fine, with any char NOT in the harbor. Or more specifically... I left restless isle last night and this morning to zone into the harbor, and my character got wedged. I can play with other chars, but zoning caused those two chars to wedge. I can not play them now.

This is on sarlona.

All my characters which last logged off in the Lordsmarch Bank cannot be accessed, every other character not last left standing in the bank has no problem logging in. When attempting to access a character in the bank, the splash page loads, the progress bar does NOT fill, and after about 2-3 minutes, the client crashed and a message displays stating that i have lost connectivity to the server.

I have tested the affect by creating a new character and logging off in the market, logging back in and then logging off in the bank. The new character is not affected by whatever is holding the other characters in the bank.

So my ticket was submitted as such.

[Scrag]

I'm not liking what I'm reading.. I've got one character thats stuck. am I the only one that can log into some, but not all their toons?

No, you are not alone. I don't know what the hell is broke, but it broke last night around 8pm EST.

[saucergriffith]

Seems like Lorsmarch bank Marketplace and harbor r all affected

[Scrag]

So, this is pretty boned. I logged my char into zawabi just now, and tried to zone into the sands, and now THAT char is wedged. Thanks guys, I can't play.

Someone want to actually figure out what is broke please?

edit: Just a heads up. Every time this fails, ddo throws a "connection to server failed" error when it boots me from the game.

[ChowFat]

As below: I can log in fine, with any char NOT in the harbor. Or more specifically... I left restless isle last night and this morning to zone into the harbor, and my character got wedged. I can play with other chars, but zoning caused those two chars to wedge. I can not play them now.

This is on sarlona.

I can log into any server except the one I use Orien. I get the Attempt to connect to logon server 20 of 20 connection failed. I'm in the US. I have no issues at all on any other server I was in the middle of a quest got kicked and can no longer login.

[Scrag]

Further testing indicates that any area I can log into (not zone between) always states "chat unavailable". If I can't tell or guildchat to someone, then I can't communicate with them. And I am afraid of trying to zone....

edit: So yeah, if I CAN log into a char, I can't zone. 100% failure rate for me to zone any char I can log in when any zone attempt fails. All of my chars are currently unplayable at this time (sarlona).

[imandria]

I also can't get past the 'Initializing' screen. I got the auto-response to my support ticket, with suggestions which were completely not helpful, AT ALL.

[Cordovan]

Just to keep everyone updated, and to make sure folks are aware that we are aware of the issue: We are continuing to investigate reports of log in issues, and hope to have more information to pass along soon. When we do have something new to report, we'll let you know immediately.

[Ironforge_Clan]

Just to keep everyone updated, and to make sure folks are aware that we are aware of the issue: We are continuing to investigate reports of log in issues, and hope to have more information to pass along soon. When we do have something new to report, we'll let you know immediately.

Cordovan it isn't just log in. I have been able to log in on certain character but when going from zone to zone (i.e. Twelve to Savarath, Market to Catacombs, etc.) I am being disconnected from the server. It is definitely a related issue and has been mentioned in other threads. Ticket submitted.

[enochiancub]

Just to keep everyone updated, and to make sure folks are aware that we are aware of the issue: We are continuing to investigate reports of log in issues, and hope to have more information to pass along soon. When we do have something new to report, we'll let you know immediately.

Thanks for the heads up. Now if you could make the fifty other threads about the same issue vanish that'd be great!

[RealKorike]

I've been unable to log in to Live or Lama since last night (US Midwest). Also cannot log into LotRO. The same issue is occurring for both in that I cannot connect to patch servers. I've rebooted, flushed DNS, reset router, and still the same error. Tracert shows the issue MAY be outside turbine.

[Cordovan]

Cordovan it isn't just log in. I have been able to log in on certain character but when going from zone to zone (i.e. Twelve to Savarath, Market to Catacombs, etc.) I am being disconnected from the server. It is definitely a related issue and has been mentioned in other threads. Ticket submitted.

Understood.

I've been unable to log in to Live or Lama since last night (US Midwest). Also cannot log into LotRO. The same issue is occurring for both in that I cannot connect to patch servers. I've rebooted, flushed DNS, reset router, and still the same error. Tracert shows the issue MAY be outside turbine.

Yes, this is not just impacting DDO, but appears to be impacting all of our games.

[Korikash]

I can log into any server except the one I use Orien. I get the Attempt to connect to logon server 20 of 20 connection failed. I'm in the US. I have no issues at all on any other server I was in the middle of a quest got kicked and can no longer login.

This ^ except Ghallanda instead of Orien. I can log in to every other server and was even able to log in a character on Thelanis and run around the Marketplace. However all of my useful characters are on Ghallanda...

[Impaqt]

weird. seems specifically related to Korthos island for me now. 2 characters. 2 different installations. timing ion loading into characters that are located in korthos Village.

[ComicRelief]

Filed ticket - now what? Are there any suggestions of things to try? Anything at all? Try logging in with a different character? (I've currently got two characters "stuck in limbo" and I dared not try another - yet).

Anyone? Anyone? {Bueller? Bueller?}

[Cyndder]

I can log into every server; except for Khyber...the server I run on. Get the "Searching for logon server..." 20 times messages before it fails. I did a clean install on this machine a month ago so the old DNS fix from years ago are no longer in place...is it time to add them back again?