Closed Beta Login Issues

[KookieKobold]

Hey everyone!

We're fully aware of the issues plaguing some of you right now and are working to figure out exactly what is going on.

If you are having issues logging into Lamannia and have not yet sent your launcher logs to us, please do so by following these steps:

For Windows 7

go to this folder on your computer (it may be hidden, so you'll need to set view hidden files)

C:\Users\ %whatever your username is% \AppData\Local\Turbine\Dungeons and Dragons Online\Launcher

Grab a copy of the dndlauncher.log file

From there send an email with that file to **Removed** using the subject name "Lamannia Launcher Logs"


If there are any other threads out there posted with people also having this issue, please link them to this thread.

[Amarath]

As a bit of help appdata is normally hidden.

In order to see it once you are in users>user name
push Alt+t > select folder options > click the view tab > click the show hidden files folders and drives radio button > then click apply.

This will allow you to see the files.

[slam9900]

Go team!

[roguebaby]

Still here, unlogged in.
I keep saying I give up, but then trying 'just one more time'

[Draziel]

Unfortunatly i even dont have Folder who is named Dungeons and Dragons Online at C:\Users\ %whatever your username is% \AppData\Local\Turbine\, and so i dont have a dndlauncher.log file.

I have DDO Highres and DDO Lamania installed. Both in C: in different Folders. And im running Win 7 Professional.

Hope that helps.

[Ionien]

Still here too, but probably not for too much longer tonight.

[snook59]

Is anyone able to log in?

[Sertan]

My problem is I do not have a Lamannia Launcher I downloaded the game in two locations using the click here Icon in the Beta forums. They both try to launch regular DDO but I do not have an active account . Where do I get the Lamannia Launcher?

[Morgraim]

Well, I've used every launcher/invoker in the folder, restarted my modem, my pc, done the hokey pokey, sacrificed bot a goat and a chicken while doing the ritual of queue connection summoning, and even went so far as to use my Dragonborn shout of troubleshooting (Fus ro log) and got nothing. Gonna give it a try tomorrow. Thanks for all the help KookieKobold, may your family never move into Waterworks and find a good job working in the Extraplanar Palace.
Good luck and good hunting all.

[Venny]

Does trying to Log in count towards the Lotto... :P

[Caelan]

as of 8:50 still not able to log in... queue for server error. sent in log as well as what i've done to fix.

[Dawnsfire]

Log sent. I hope it helps!

[digitaljc]

Hi Team,

Just sent my DNDlauncher log to you. Hope you are able to find a suitable solution to this issue.


Regards,

Jonathan

[Ashalinia]

I looked at the log and while I'm no genius, it looks like a certification issue. Something is outdated. I don't know.

[jessman615]

Log says something about hash does not contain key on every line

[roguebaby]

Now I am watching Dorkness Rising (for the 40th time) and trying to log periodically.
Maybe when the pile of dead bards gets high enough I will be able to crawl into Lam, but so far I'm still rolling ones

[LrdSlvrhnd]

FYI, the directions also work on Win8. To view Hidden Folders, click "View" at the top and then check "Hidden Items" - you may need to do this in Windows Explorer *before* trying to do an attachment in your email.

[Dawnsfire]

My problem is I do not have a Lamannia Launcher I downloaded the game in two locations using the click here Icon in the Beta forums. They both try to launch regular DDO but I do not have an active account . Where do I get the Lamannia Launcher?

I found mine here: "C:\Program Files (x86)\Turbine\DDO Unlimited (Preview)\TurbineLauncher.exe". Different computers and/or operating systems may put it in a different place though . . .

[Eranna]

Just another voice to say - I sent my log file in. Thank you for addressing this issue, may it be resolved in time for some fun this weekend.

Thank you.

(As a side note, my husband is also experience this issue, two different computers, makes, models, video cards, so on)

[Tulmeel]

Found it easier just to Search on Dndlaucher.log and select the file from the time of my last log in attempt which was easier for me .

I searched From C:\. Microsoft has a bad habit of trying to make things "user friendly" making it difficult to get into the file structure
Log file sent btw.