DDO Freezing forcing hard restarts

[Vincent_Cross]

Hey, everyone. I'm quite new to DDO. A friend of mine wanted me to start playing so I downloaded and installed it. Now, whenever I try to play the game my computer will completely freeze. Everything stops working and I have to do a hard restart. I haven't even been able to make it past the Character Creation yet. This is literally the only game that does this to my computer.

Specs:
Intel i7 @ 2.9GHz
nVidia GTX 260
6Gb DDR3 RAM
Windows 7 Home Edition 64-bit

Obviously, hardware speaking, my computer should run this game perfectly fine but for some reason it doesn't. Some additional info, I downloaded the HappyCloud version directly from the website. I'm currently in the process of uninstalling and reinstalling the Steam version to see if that helps.

[Charononus]

Something to try

Before you click create there should be an options menu, go into that and select directx 9. This game has problems trying to run with 10 and 11. This may not be your problem but it's something to try.

[Vincent_Cross]

Yeah, I tried that already. Same result. Computer totally freezes. Hard reset.

[Wanesa]

update drivers, check power adapter, this is HW problem

[Vincent_Cross]

I thought that at first too but I double checked and my drivers are up to date and the power supply is clean and fully functioning. Also, this is the only game that does this to my computer.

[Doh]

I thought that at first too but I double checked and my drivers are up to date and the power supply is clean and fully functioning. Also, this is the only game that does this to my computer.

since update mine started doing this also after a couple of minutes of being online i will get hard disconnect, then second time logging in it runs fine. dont know what to do about it tho.

[Wanesa]

since update mine started doing this also after a couple of minutes of being online i will get hard disconnect, then second time logging in it runs fine. dont know what to do about it tho.

I think this not that case. Your problem has solution using ddopreload (search general discusion for thread). His problem is strictly HW problem or an issue caused by OS (windows)kernel (drivers are counted in). None of applcication should cause freeze of whole computer. OS is responsible for that but it is failing there

[Vincent_Cross]

Okay, I heard back from Customer Support today and this the solution they gave me. It worked perfectly for me so if any of you are having the same issue feel free to give it a try.

Open the userpreferences file found in your Documents > Dungeons and Dragons Online folder and within that file under the sectioned titled [Display] make the following changes:
Change AllowFakeFullScreen=True to False
Change SyncToRefresh=False to True
Verify that the number following Resolution= matches your current Windows desktop resolution.
Change Antialiasing= to Disabled if set to 2x/4x etc. (e.g. Antialiasing=Disabled )
Change AllowDesktopCompositing=False to True
Under the section titled [Render] change the GraphicsCore option to D3D9 (i.e. GraphicsCore=D3D9 ).
Under the section titled [Troubleshooting] change the MaximumFrameRate option to 57 (i.e. MaximumFrameRate=57 ).
Exit the file and choose yes when prompted to save changes prior to launching the game to test these settings.

Some additional settings changes can be made from the in game Options menu:
Under ADV Graphics disable the Player Mesh Combining setting.
Lower the Player Crowd Quality Control slider to 0.
Under Audio make sure the selected sound playback setting is "Generic Software on.." and that Use EAX is disabled.
Under the Troubleshoot section lower the Engine Speed setting to Medium.