I can confirm that the password resets are currently working properly. I am sorry to hear you are experiencing some problems when changing yours.
Your password may not meet the requirements. It must be between 8 and 16 characters in length, and must contain AT LEAST 3 of the following four categories:
- English uppercase characters (A - Z)
- English lowercase characters (a - z)
- Base 10 digits (0 - 9)
- Non-alphanumeric characters such as !, $, #, or %
If your password meets these requirements but you continue to experience difficulties, please contact Account Support via the information in my signature for further assistance.