I thought this game was free to play ???

[polan]

hello i am a returning player i found out this has gone free to play so i went to login my old account and i get the message : no subscription for ddo found
eh? i dont want to pay its free.... so what is going on, this account is old roughly created when the game was released when it was a subscription based game im thinking that is the problem is there some how for you guys to switch me to free to play this account? I cannot log in, I unlocked a lot of stuff and had highish characters i dont want to start all over again.

[NostraVar]

The answer to your question was in another thread. You need to go here http://support.turbine.com/ and submit a ticket to get resolution to your problem.


"

If you are getting this error message, then you are attempting to log into the incorrect account. This message only appears if there is no DDO subscription on an account.

This can happen after an update when the username field in the launcher is wiped. Contact Account Support and they will be happy to look into this.

Turnaround time for Account Support tickets is about 1 business day right now. If you have not received a response in that time, one of a couple things may have happened:

-You may have received an automated response with a suggested solution. If that automated response doesn't fix your issue, you must respond to it so that an Account Support representative can take a further look.

-You may have chosen the incorrect team when submitting the ticket. Other teams may have different turnaround times. You can either submit a new ticket (be sure to choose Account Support as the team), or wait for the other team to get your ticket, and re-route it to the Account Support queue.

DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Premium Services
They all can now be found here: http://support.turbine.com/ To submit a ticket click on the 'Support Center' tab, and then the 'Submit a Ticket' link."