No DDO subscription found

[Morpheine]

Hello, my account seems to have disappeared, when I try to log in, I get the message "No subscription for DDO found". I tried changing my password to see if that would help, and got the password change confirmation mail, but the account seems to be gone now. I submitted a ticket yesterday, no reply yet. My login information is correct, though when I deliberately type in the info incorrectly, the message changes from "No subscription for DDO found" to "The user name and/or password is incorrect etc etc".

[Misformoo]

I'm having the same issue as you. I know I have a subscription because I was playing for awhile and logged in a couple of days ago so I could let my wife know what server i'm on atm. After patching earlier i see that i no longer have a "subscription." I guess i'm going back to rift or wow since i can't play this game anymore with my wife and i'm not about to start over from scratch.

[IronyAnon]

I am also having this issue. No sub found. I last logged in a few days ago. My friend was able to log in to his account. All of his characters are gone.

[Morpheine]

Submitted the ticket on Monday, no reply yet...

[enochiancub]

No joy from calling support?

[Smurfus]

Same Problem, haven`t played in about a year and now i can`t seem to log in, it pops up with the messgae no subscription found.

[KickassLamb]

Hello, my account seems to have disappeared, when I try to log in, I get the message "No subscription for DDO found". I tried changing my password to see if that would help, and got the password change confirmation mail, but the account seems to be gone now. I submitted a ticket yesterday, no reply yet. My login information is correct, though when I deliberately type in the info incorrectly, the message changes from "No subscription for DDO found" to "The user name and/or password is incorrect etc etc".

I am experiencing the same problem and because of this I have decided I am not even going to play the game. There is no information explaining how to fix it. This was frustrating and put me off the game.

Also, Steam said it was free but now I cant play because there is no subscription. Lame.

[BrotherDog]

I log in today and my account is no longer showing as VIP when I paid for it to be. It suddenly says that I have too many
characters and it won't give my gold roll.
Why is this?
I hope this is fixed soon.

[Micki]

I log in today and my account is no longer showing as VIP when I paid for it to be. It suddenly says that I have too many
characters and it won't give my gold roll.
Why is this?
I hope this is fixed soon.

Check that there wasn't an issue with the automatic payments. For example, if you have changed credit card, you need to redo your subscription, since DDO will not automatically continue your subscription with a new card.

If your money was drawn, and your VIP got cancelled anyway, send in a ticket and choose the option "I am experiencing purchase issues". https://help.standingstonegames.com/...s/requests/new