getting data centers freeze

[lolgamerz]

ive just recently downloaded ddo, i get to getting data centers and thats as far as it goes. i have left it for 6hrs on this screen and it has not progressed any further. i have serched the support forums and have got nowhere in resolving this issue.

ok things that don't work
command prompt refuses to operate in windows 7 as people expect it keeps coming up saying this is not a know command no matter what is entered!!

fire wall is open for all game ports.

now what do i do?

[Charononus]

ive just recently downloaded ddo, i get to getting data centers and thats as far as it goes. i have left it for 6hrs on this screen and it has not progressed any further. i have serched the support forums and have got nowhere in resolving this issue.

ok things that don't work
command prompt refuses to operate in windows 7 as people expect it keeps coming up saying this is not a know command no matter what is entered!!

fire wall is open for all game ports.

now what do i do?

For troubleshooting purposes I'd try to turn off your firewall temporarily to see if that fixes it. If it does you know you missed something. Another thing to try off the top of my head is to run the launcher as admin. If neither of those fix things I'm out of ideas but hopefully someone else will have an idea.

[lolgamerz]

tried both of these and still not working. run as admin happy cloud locks the program up and says to contact support, but i dont have any characters or anyhting like that because im yet to load the game so i cannot fill out the form

[Charononus]

tried both of these and still not working. run as admin happy cloud locks the program up and says to contact support, but i dont have any characters or anyhting like that because im yet to load the game so i cannot fill out the form

Sorry I'm out of ideas then, good luck to you.

[Philibusta]

Try pulling up your Task Manager and watching the performance of the DDO launcher as it does its thing. Sometimes it tops responding, if youre on a laptop with a slower processor, or if you have a less-than-optimal internet connection. I'm playing on an HP laptop atm with a dual-core 1.3GHz processor, and I am (unfortunately) having to use a crappy ClearWire connection. Sometimes the game just wont load for me, and I have to End Task and try again.

[lolgamerz]

have been watching task manager, it says its running correctly

[moomooprincess]

So, at least the forum mods have read your thread.

It looks like this is happening a lot by reading this forum.

What OS are you running? Window 7. I run on a Windows 7 box no problem. Rule that out.

Are you running wired or wireless?

This is the location of my turbine game files, your location could be different

C:\Program Files (x86)\Turbine\DDO Unlimited

Are you allowing AwesomiumProcess through your firewall? This has been a problem in the past.

What is the date of your turbineinvoker file?


Happy Cloud? Why do you run through Happy Cloud? I don't have Happy Cloud on my machines at all. This is the absolute FIRST thing I would eliminate. If you insist on running through Happy Cloud, then this is the company I would first contact as to what the problem is.

[moomooprincess]

Q: (LOTRO and DDO users) When I start the game I get messages saying to download Microsoft .Net, what should I do?

A: First, open up the Control Panel -> Add/Remove Programs (Programs and Settings), and uninstall Microsoft .NET 1.1, in case there is a problem with the current installation. Then download and install Microsoft .NET 1.1:

? http://www.microsoft.com/en-us/downl...ils.aspx?id=26

and then download and install the service pack for .NET 1.1:

? http://www.microsoft.com/en-us/downl...ils.aspx?id=33.

Make sure you run .NET 1.1 before installing the service pack.

Q: The game's launcher is giving me errors! How should I fix this?

A: Launcher errors are more likely to be caused by the games themselves rather than the Happy Cloud Client. You can try searching the Turbine knowledge base at

? http://support.turbine.com/ics/support/splash.asp



Since I don't use Happy Cloud, and I don't have launcher problems, something tells me Happy Cloud is not quite as Happy as the say it is.

Now, why exactly do you insist on running a game through a third party application when the game works almost perfectly fine without the third party application.

[lolgamerz]

sorry for late reply.

It was the only quick launch file i had for the game. Had to dig out the launch file. I have tried both wired and wireless connections and it didn't change a thing still pauses at the same spot. manged to get my cmd working again can use the ipconfig option once i find it again

[lolgamerz]

Q: (LOTRO and DDO users) When I start the game I get messages saying to download Microsoft .Net, what should I do?

A: First, open up the Control Panel -> Add/Remove Programs (Programs and Settings), and uninstall Microsoft .NET 1.1, in case there is a problem with the current installation. Then download and install Microsoft .NET 1.1:

? http://www.microsoft.com/en-us/downl...ils.aspx?id=26

and then download and install the service pack for .NET 1.1:

? http://www.microsoft.com/en-us/downl...ils.aspx?id=33.

Make sure you run .NET 1.1 before installing the service pack.

Q: The game's launcher is giving me errors! How should I fix this?

A: Launcher errors are more likely to be caused by the games themselves rather than the Happy Cloud Client. You can try searching the Turbine knowledge base at

? http://support.turbine.com/ics/support/splash.asp



Since I don't use Happy Cloud, and I don't have launcher problems, something tells me Happy Cloud is not quite as Happy as the say it is.

Now, why exactly do you insist on running a game through a third party application when the game works almost perfectly fine without the third party application.

i receive no errors at all it just freezes/idles at this spot every time

[Charononus]

Reading this again, you're having problems with your console commands as well as ddo not updating? Or were at any rate? If this is so I'm going to say you have something else running that might be doing something odd. I haven't heard of ddo doing anything that would effect the console in any way shape or form before. Not that it's impossible but... Anyways having the console bug out makes me wonder if something else not ddo related is the cause and ddo is a casualty.

[lolgamerz]

Reading this again, you're having problems with your console commands as well as ddo not updating? Or were at any rate? If this is so I'm going to say you have something else running that might be doing something odd. I haven't heard of ddo doing anything that would effect the console in any way shape or form before. Not that it's impossible but... Anyways having the console bug out makes me wonder if something else not ddo related is the cause and ddo is a casualty.

have had this issue for a long time. finnaly fixed it this morning

[lolgamerz]

also quick note im using a telstra technicolour modem, acces to fire wall is limited and cant change anything

[Charononus]

Wait this is a cellular data connection? How's your signal, most of those connections that I've used have had such bad latency that anything more than web and email was very very buggy. In a console window since you say that works now
type
ping www.ddo.com


This is my result for reference


Pinging newwebvip.ddo.com [74.201.103.121] with 32 bytes of data:
Reply from 74.201.103.121: bytes=32 time=41ms TTL=48
Reply from 74.201.103.121: bytes=32 time=66ms TTL=48
Reply from 74.201.103.121: bytes=32 time=42ms TTL=48
Reply from 74.201.103.121: bytes=32 time=43ms TTL=48

Ping statistics for 74.201.103.121:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 66ms, Average = 48ms

[lolgamerz]

no hard line dsl 2 connection

[Charononus]

no hard line dsl 2 connection

ah ok I googled the modem you put in and the first few results were for 3g data modems.

[lolgamerz]

Pinging newwebvip.ddo.com [74.201.103.121] with 32 bytes of data:
Reply from 74.201.103.121: bytes=32 time=260ms TTL=41
Reply from 74.201.103.121: bytes=32 time=259ms TTL=41
Reply from 74.201.103.121: bytes=32 time=258ms TTL=41
Reply from 74.201.103.121: bytes=32 time=258ms TTL=41

Ping statistics for 74.201.103.121:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 258ms, Maximum = 260ms, Average = 258ms

[Charononus]

yeah no loss moderate latency what you would expect from dsl. My experience with the cell modems was that you never get less than 200ms and 10% loss which would have probably caused your issues but that's obviously not the case here.

[lolgamerz]

might redownload the game and reinstall see what that dose for me. its the only thing i havent done

[lolgamerz]

righto that fixed it apparently. after reinstall game booted.

So for anyone who gets stuck at getting data centers, uninstall and re-download game