June 14th Log In Issues

[Cordovan]

We are currently investigating issues that are preventing players from logging in to the game. Players already in-game can continue to play unless they are disconnected or log out. We will keep you updated.

[Cordovan]

The log in issues should now be resolved, and we'll see you in the game!

[fourrumtest]

The log in issues should now be resolved, and we'll see you in the game!

so we wont have log in issues in the next week? forgive me if i don't believe you have fixed the log in servers this time either.

[Charononus]

so we wont have log in issues in the next week? forgive me if i don't believe you have fixed the log in servers this time either.

[GermanicusMaximus]

I bet this guy doesn't check the oil often

[StormwindOfCybertron]

The log in issues should now be resolved, and we'll see you in the game!

Let's test it!
Username... Password... Log In... Character select screen that STILL fails to show goggles on character model... Enter... Double the loading time compared to pre-patch... And what do you know - I get red connectivity issue icon right off the bat, with no packets received from the server soon followed by Lost Connection crash.
With the same result across three different ISPs, two different machines and all techsupport responded the ticket with was pestering me for more information about my computer and connection.

So yeah. Connectivity issue is NOT resolved.
This, combined with almost a month of downtimes every other day (which happened while I was on VIP subscription too by the way) we had recently leads me to these two questions:
1) Will I be adequately compensated for all this ****?
2) If not - why should I bother with this game any more?

Lack of any answer automatically makes second question more important of two.

[Urchin]

Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?

[Thorvold]

Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?

Yeah, I couldn't get in last night, and now it's 3:30 on Friday and still nothing. Same thing, the connection status is just waiting.

[Cordovan]

Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?

Yeah, I couldn't get in last night, and now it's 3:30 on Friday and still nothing. Same thing, the connection status is just waiting.

Try some of the basic solutions like removing the launcher from your task bar, restarting the computer, re-launching the client. Try running it as an administrator. Try the solutions here, here, here, and here.

If none of that works, please send in a ticket to Technical Support. You can do this by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Good luck!

[Salmagnus]

We are currently investigating issues that are preventing players from logging in to the game. Players already in-game can continue to play unless they are disconnected or log out. We will keep you updated.

I am unsure if what I experienced this morning is related. Last night, the game would would not exit properly, after 15-20 minutes, I shutdown DDO manually. This AM, after selecting the "Play" button after the checks were made, launcher would time out with "unable to connect to the SQL servers". My assumption was that my local files were corrupted from last night. A reinstall of the backup files did not fix it. I had to completely reinstall and was able to login.

[Lonnie74]

We are currently investigating issues that are preventing players from logging in to the game. Players already in-game can continue to play unless they are disconnected or log out. We will keep you updated.

I never had an issue with logging till today being the 14th of June. Loads up fine till i click on which world and starts to load then does nothing. Would like help on issue please. My firewalls are set to always allow so it's not that.

[Skeptisaurus]

Need to update thread title to the 16th now, but wait, it can't be a server issue, it must be that everyone's machine broke on the same day!!!

OK - we all stink, there is nothing wrong with the login server...

:/

[Seikojin]

No Login issues here. O.o

[Vallin]

Need to update to the 15th now = but wait, it can't be a server issue, it must be that everyone's machine broke on the same day!!!

OK - we all stink, there is nothing wrong with the login server...

:/

I have been having login problems for the last two days.

The login to the server (world) is intermittently working. Most times it will log on fine; other times it is abysmally slow.

Logging onto a character can be variable and is more problematic. Sometimes it states that it can't log onto the authorization server. Other times it gets to the loading screen and just sits. Sometimes it logs on.

When logged on, any loading screen has the potential of disconnecting me from the server.

I tried a complete re-install and the problem is persisting. I tried changing graphics settings to lower settings and that did nothing. I am able to access the internet in all other regards without problem.

Any suggestions?

Vallin.

[Skeptisaurus]

Can only play as admin - any other connectivity is abysmal - zone in's lock. Locks from logging password screen to successive screens in a seeming random fashion.

Problems all started with the "fix" on the 14th.

Have win Vista 64 bit SP2. No config or any other changes on client side.

No fun found.

Not a bit.

Any Ideas?

[Skeptisaurus]

Now can no longer connect reliably as admin or any other profile. If I do manage to get in, it will just crash on zone in to a quest, sooner or later - mostly sooner.

Is anyone working on this at all?

Game was completely removed and re-installed.

Win firewall rules all have been deleted and replaced.

IE functions fine (no connectivity problems)