Website Work Update

[Tolero]

Greetings! We wanted to provide an update on our progress regarding forum and website issues as it stands this evening:

• We have made adjustments tonight to help mitigate the website time out issue. This fix is temporary, but should greatly reduce the frequency of the dropped sessions. We will be implementing some more changes to resolve any lingering time out issues.
• Work continues to assist players with forum name issues. We have identified the following migration issues, and work arounds until the fixes are deployed:
  
  • If your country is not selected in myaccount.turbine.com (specifically the "Select Country" field in the drop down list) this can cause an error message when you attempt to log into the site. You do not need to select US/Canada as the country in myaccount.turbine.com - additionally we are working to add the rest of the country options in the web UI to correspond to the options in myaccount
  • Players with extremely long passwords may experience issues when logging into the site even though the game launcher accepts the password. While we are working to correct this issue, keeping the password length to 16 characters can help to mitigate the issue until our fix is deployed.
  
  
• Some forum names did not migrate properly, and we are working to repair these accounts with a deployment next week. If you are submitting a ticket regarding a lost or incorrect forum name, please include "Forum Name Migration Error" in the subject of your ticket so we can ensure that it is routed to the correct team members who are already working on the issue (if you already submitted a ticket you don't need to resubmit).
• Yellow-on-white text and alignment issues are currently in the process of being repaired. We will also be introducing some less.... demonwebby backgrounds.
• Character Copy for the Lamannia Beta Server is back at it's new URL! Log into the site and visit http://www.ddo.com/en/character_copy (you must be logged in to use it). Important Character Copy notes:
  
  • If you have not played your character for a very long time, it may not appear in the available list. Logging the character in can help the character copy tool find your character (it may take up to 24 hours for the character to appear).
  • Characters with very recent re-names may experience errors when attempting to copy
  • Wayfinder characters may experience errors when attempting to copy
  • You may see previously deleted characters in your available character list

Thank you for your patience as we continue to work to resolve these issues!

[~Glenalth_Woodwalke]

Thanks for posting an update. Hopefully things will get better soon.


Also, I got logged out between opening your post and clicking reply.

[Inthuul]

Thank you for the update Tolero. I noticed you didn't mention anything about URL forwarding to repair all the bookmarks that players have accumulated over the years? Is this on your radar?

[~KrelarVersion2]

Character Copy for the Lamannia Beta Server is back at it's new URL! Log into the site and visit http://www.ddo.com/character_copy (you must be logged in to use it).

The top of my screen shows that I am logged in but that page still says I have to log in to use it....

[Thrudh]

The top of my screen shows that I am logged in but that page still says I have to log in to use it....

Why did you guys take a working forum and replace with a pile of ****?

And remember, this is THRUDH talking... #1 (or maybe #2) fanboi himself.

[~NiborRis]

The top of my screen shows that I am logged in but that page still says I have to log in to use it....

I have the same problem. I wonder if it is related to the problems of having forum accounts not migrated? I can't imagine how they would be related, but there is more in heav'n and earth than is dreamt of in my philosophy.

[~hucka]

Why did you guys take a working forum and replace with a pile of ****?

And remember, this is THRUDH talking... #1 (or maybe #2) fanboi himself.

same problem here

also i kinda miss the compendium, checking the classes to see what they get at each level is just missing right now

[Cernunan]

lol

[Myrddinman]

Thanks for the update Tolero. I was beginning to think that we would never hear from you again, considering the lashing that commenced earlier in the week.

I will say that updating the masses every day would be awesome, even it it's to say that "things are still being worked on and we understand how frustrating this is to some of you; we want this fixed more than you do Stay tuned and hang in there!"

*here's hoping that I don't have to re-log to post this..."

EDIT: I did not have to re-log...YAY

[~swimmingjellycube]

• Character Copy for the Lamannia Beta Server is back at it's new URL! Log into the site and visit http://www.ddo.com/character_copy (you must be logged in to use it). Important Character Copy notes:

It says that you must be logged in to use it even when you're logged in

[BOgre]

Does any of this proposed work include switching to a NON bargain basement Certificate Authority?

https://www.ddo.com/forums/showthrea...ecurity-Issues

[Tolero]

Thank you for the update Tolero. I noticed you didn't mention anything about URL forwarding to repair all the bookmarks that players have accumulated over the years? Is this on your radar?

Yes we are looking into this as well. We had redirects in place but it appears it's not catching all of it. When in doubt any URL that used to read forums.ddo.com/blahblahblah should work by changing it to www.ddo.com/forums/blahblahblah since all the thread ID numbers stayed the same.

We are aware of particular DDO.com based articles that still need to be moved over, so we're working through those *after* we get user accounts, style, and logout issues buttoned up.

[Tolero]

I have the same problem. I wonder if it is related to the problems of having forum accounts not migrated? I can't imagine how they would be related, but there is more in heav'n and earth than is dreamt of in my philosophy.

It should not be related to that. My personal play account did not migrate properly in the forums, but I was still able to see and copy characters for my account correctly. Will update the web team regarding this to see what could cause this. Were any of you having this issue experiencing odd behavior in the old character copy as well?

[Tolero]

Thanks for the update Tolero. I was beginning to think that we would never hear from you again, considering the lashing that commenced earlier in the week.

I will say that updating the masses every day would be awesome, even it it's to say that "things are still being worked on and we understand how frustrating this is to some of you; we want this fixed more than you do Stay tuned and hang in there!"

*here's hoping that I don't have to re-log to post this..."

EDIT: I did not have to re-log...YAY

Still here! Because I've worked with the old site for so long I end up sucked into a lot of the troubleshooting and late night meetings with the web folks. Then eventually sleep and food has to happen in there somewhere. Sometimes.

[Tolero]

So I can gather up more example accounts for the web folks, if the lamannia copy page is telling you you need to be logged in even though you are logged in, please post here so I can gather you up Additionally if you are successfully able to character copy, please also post so we can have some more accounts to contrast them with. Thanks much!

[~usernameanon]

Few questions, my old account did not "migrate" over to the new forums. I received a form mail email back from you all about:

#############
Thank you for contacting Turbine Community Support.

If you are having trouble logging into your forum account, please review the following to ensure that you are able to log in:

Remember that you now use your game login credentials to log into the website.
If this is your first time visiting the forums, you will be prompted to select a community name.
If you have an existing account, your existing forum name becomes your display name to other forum users.
NOTE: If you have an existing forum name, but are prompted to select a different name when you attempt to log into the forums, this is something we are able to assist you with and you may reply to this ticket to receive assistance.
#########

Even after I tried the verify country thing it still did not work. Do I need to send a new support ticket with the headline of "Forum Name Migration Error" or just update the same support ticket I have. Or will I automatically be included in this new "deploy" you talk about being tried next week? Because either way I would like my old account name/history back.

[Flavilandile]

So I can gather up more example accounts for the web folks, if the lamannia copy page is telling you you need to be logged in even though you are logged in, please post here so I can gather you up Additionally if you are successfully able to character copy, please also post so we can have some more accounts to contrast them with. Thanks much!

Got the same error with the L-Space character copy... with the account I'm posting from right now ( so copied correctly, VIP ).

Sockpuppet account #1 ( aka the mule stable, F2P ) that didn't transfer correctly ( lost post count, forum handle and rep ) gives the same answer.

[~Glenalth_Woodwalke]

So I can gather up more example accounts for the web folks, if the lamannia copy page is telling you you need to be logged in even though you are logged in, please post here so I can gather you up Additionally if you are successfully able to character copy, please also post so we can have some more accounts to contrast them with. Thanks much!

Having a slightly different issue here....

Any time I hit that character copy page, I am instantly logged out.

I have 2 game accounts tied to the login, and both of them failed to migrate properly.

[~Glenalth_Woodwalke]

Having a slightly different issue here....

Any time I hit that character copy page, I am instantly logged out.

I have 2 game accounts tied to the login, and both of them failed to migrate properly.

Update: Added an https:// to the front of your link and it now loads...

However, when I select either of the accounts it only shows me characters from one of the accounts... and of course it's the account without my main characters.

The good news is that my little mule copied over just fine, or at least the page said it worked.

[~hucka]

Update: Added an https:// to the front of your link and it now loads...

worked too for me though i get 2 Lists of G-Land servers where i have chars which isnt quite the case (esp sicne there is a char with a strange name and there cant be more then 4 Chars per server anyway, yet the other Chars fit judging by the names)
and not just G-Land, on Thelanis there are also chars listed that arent there

ill edit if the copy worked
€dit: jep, it worked

€dit2: BUT i got kicked out of my guild, not sure if thats intentional, if it is, then meh, if its not, then i kinda reported that now :P