Computer freezes at the launcher

[~Uhkam]

2 of my friends are wanting to play DDO now. But after they've updated ( and onf of them got into the game once), they can't get it. Their computer freeze when the launcher is doing its normal thing (on of the friends says she gets a freeze at "Updating programs"). Do note that these have just made their accounts, and are totally new (1-4 days old).

What's the problem here?


( And it seems that my post count was deleted, too <.< )

[~Uhkam]

Bump, the problem still persists with one of my friends.

[Vincent_Cross]

Yeah, I'm having this problem too. I've posted about it but haven't received any useful feedback yet. If I encounter a solution I'll post it here.

[Vincent_Cross]

Okay, I heard back from Customer Support today and this the solution they gave me. It worked perfectly for me so if any of you are having the same issue feel free to give it a try.

Open the userpreferences file found in your Documents > Dungeons and Dragons Online folder and within that file under the sectioned titled [Display] make the following changes:
Change AllowFakeFullScreen=True to False
Change SyncToRefresh=False to True
Verify that the number following Resolution= matches your current Windows desktop resolution.
Change Antialiasing= to Disabled if set to 2x/4x etc. (e.g. Antialiasing=Disabled )
Change AllowDesktopCompositing=False to True
Under the section titled [Render] change the GraphicsCore option to D3D9 (i.e. GraphicsCore=D3D9 ).
Under the section titled [Troubleshooting] change the MaximumFrameRate option to 57 (i.e. MaximumFrameRate=57 ).
Exit the file and choose yes when prompted to save changes prior to launching the game to test these settings.

Some additional settings changes can be made from the in game Options menu:
Under ADV Graphics disable the Player Mesh Combining setting.
Lower the Player Crowd Quality Control slider to 0.
Under Audio make sure the selected sound playback setting is "Generic Software on.." and that Use EAX is disabled.
Under the Troubleshoot section lower the Engine Speed setting to Medium.