1: I am missing the Submit A New Ticket button. in fact I cant view old tickets, or anything ticket-related. I am premium account.

2: I am missing a +4 (UNBOUND) wisdom tome. I logged on & checked all my toons its no where and I am absolutely sure I didnt use it. I checked as a "just in case". >> I was saving it as a gift for someone & its not anywhere I checked (all toons, mail, banks...) Plz help tyvm