Where did my VIP go to?

[DefecTalisman]

I have had my VIP subscription reduced to a premium even though I have paid for 3 months.
I noticed this last night when I logged out. I submited a ticket to account support of which I get a automated reply saying they will get back to me in 5-7 working days.
I come to log on today to see that out of my 11 characters(1 slot I bought) I may keep 5? Wheres the 6th I have bought, though thats besides the point.

So I logged out and payed for another 3 months. After that I see this thread ->http://forums.ddo.com/showthread.php?t=412732.
As it stands I am owed 5months VIP access as my bank statement shows u debited my 3 month subscription 1 month ago.
How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?

[Memnir]

How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?

Turbine Support Phone Number: 855-WBGAMES or 781-407-4020
Hours: 10:00 am to 7:00 PM EST


Hope this helps get the issue resolved.

[Cordovan]

As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. Account Support will know more.

[DefecTalisman]

As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. Account Support will know more.

Sorry, but I linked that in my inittial post.
As I said, am I supposed to wait 5-7 working days to resolve this issue ?


If I must phone some random interantional number, would someone please be as kinda as to tell me the full international dialing code.

[Memnir]

would someone please be as kinda as to tell me the full international dialing code.

Wouldn't that be something along the lines of: 00-1-855-WBGAMES or 00-1-781-407-4020?

I have no idea where you are calling from, so I cannot adjust time-zones for their hours. So, here is a converter so you can figure out when is best for you to call.