Please implement some feature that would allow a player to back up their character.
What I'm thinking is-
generate hashes for a character, which would store information like their TR cache, bank, bag contents, ED experience, etc. Basically things that, on more than one occasion, have been wiped under certain circumstances.
The information would be stored on the player's own computer. If they think something is wrong, they can then contact support, give them the hashes which would prove that their character has experienced some bug, and restore whatever got messed up.
Because if your servers can't always keep things straight, let us have our own backup.