Loyalty program

[arkonas]

i know i have talked about Rift before, but when i was playing it the other day i noticed something they did. They have a loyalty program. Now it works for both company and player. each mark you hit you got rewarded for hitting that mark so 1 month 2 month third month 6th 12 18 24 30 36 months. Each time you hit each one you got some type of reward for being loyal to the game or paying for that much time.


So it got me to thinking Turbine what happens if you were to get a loyalty program like Rift whether they can earn it or pay for it to get it all for each mark. It gives more to the customers and it pays your bills at the same time. im not saying this is a perfect idea but with some work it would bring in new customers and keep old ones happy if it was worked out correctly. im ok if someone payed 2 years for a subscription or if they are paying as they go. either way you have money coming in from those people. But if you were say to reward them through whatever in game maybe it might make people buy more turbine points or become vip.

now if it was to be done i would say the marks would be like 1 month/500 tp (points bought would add up in totals to count for other marks once you hit it) for premium players. etc. Set marks like that. so more vip bought more they got. more premium paid in more they earned from the perks. it keeps both sides happy. only people who would not get anything would be f2p since money is sadly what keeps this game going. So maybe as a community this idea could work.

so something like this 1 month/buy 500 tp
1x lesser xp elixir
1x hair dye
1x siberys cake

2 months/ 1k

2x lesser xp elixir
2x hair dye
2 siberys cake
1x mummy tonic

im just throwing out numbers and items no real balance either. its just an idea to expand is why i wanted to give ideas. these of course would be per account and one time bonuses.

i would post what i found on their site but i dont want to advertise for that game. my point is i liked what they did and just wanted ddo to do something similar to support their customers and customers get something worth it for paying for a game they love whether they have been playing for 6 years or 2 months. spend $20 or $1k

[Musouka]

Good luck on trying to find a consensus of what equates loyalty to a premium account.

The purpose of me being Premium is so I don't have to buy points every month. Plus I'm not sure putting TP totals as apart of loyalty is the right thing. To me, that just says "I paid more than you, so I deserve more than you!"

F2p also keeps the game going. Without the free players out there, I wouldn't have as many people to group with as a paid player. There would be a smaller playerbase for what I have paid.

[arkonas]

this is just a loyalty program i noticed in rift. reason i put points spent is because people put money into this game whether its vip paying since 06' or people spending money all the time or rarely. f2p play the game because people pay for them to play. some will eventually become vip some premium. so i didnt see anything wrong with rewarding them? think bigger picture instead of small.

havent vips kinda felt like they havent earned anything lately or being losing that edge? while you might not think its a good idea. i do. its DDO rewarding their customers with in game items for either a earning the time through subscription time for vip or point totals being bought for premium. neither party is left out.

[Musouka]

You missed the point of the TP totals.

Just because someone pays for 10,000 TP in a few months time, doesn't mean they are loyal to the game. It just means they bought 10k TP. For all we know, they could just have a disposable income and chose to throw away a bunch of money for half a year, then never come back to the game.

Also, VIPs can also buy TP. So a VIP gets a bonus, and also has an extra option to earn the rewards?

It still doesn't dismiss the statement: "I paid more than you, so I deserve more than you!"

[Varashad]

I had actually read this as "you must be a VIP to qualify as 'loyal' and get the loyalty bonuses" but evidently I have a reading deficiency! I think VIPs definitely deserve better shinies.

[Hafeal]

I suggested a loyalty reward program way back when (http://forums.ddo.com/showthread.php?t=173418). I still think it is a good idea. It should be for ViPs though as it should be a perk for consistent payors, imo (full disclosure, I am Premium).

[kierg10]

I suggested a loyalty reward program way back when (http://forums.ddo.com/showthread.php?t=173418). I still think it is a good idea. It should be for ViPs though as it should be a perk for consistent payors, imo (full disclosure, I am Premium).

as a VIP, I wouldn't mind getting more perks ('cause y'know......free stuff) but I feel like opening any difficulty on any life character is a HUGE advantage that noone really puts as much importance as it deserves........it is huge.

[arkonas]

You missed the point of the TP totals.

Just because someone pays for 10,000 TP in a few months time, doesn't mean they are loyal to the game. It just means they bought 10k TP. For all we know, they could just have a disposable income and chose to throw away a bunch of money for half a year, then never come back to the game.

Also, VIPs can also buy TP. So a VIP gets a bonus, and also has an extra option to earn the rewards?

It still doesn't dismiss the statement: "I paid more than you, so I deserve more than you!"

your right i could pay a 2 year subscription right now but in rift i would get all of the bonus's right away because in turbines eye i just paid for 2 years of service whether i was loyal or not. but my money is what keeps the game going. So if it was from a premium point of view its the same thing. you can either by it slowly or get a ton of it. you guys fail to realize money is what keeps the game a float. actually the perks would be a one time bonus so even if a vip paid they couldnt get the same one twice. if they wanted to do that then if ddo thought it was ok who would we complain about.

this is nothing about power issues. its about supporting your game and ddo giving back. this is why rift did this for their customers.

[arkonas]

I suggested a loyalty reward program way back when (http://forums.ddo.com/showthread.php?t=173418). I still think it is a good idea. It should be for ViPs though as it should be a perk for consistent payors, imo (full disclosure, I am Premium).

im not saying vips should lose their perks at all, but premium also support the game as well. so everyone wins. customers and ddo

[Hafeal]

im not saying vips should lose their perks at all, but premium also support the game as well. so everyone wins. customers and ddo

Well, my thought is that you could modify a loyalty reward program for ViPs (based on length of subscription) and for Premium based on the amount of TPs you purchase in the DDO Store (ala a Best Buy reward program for example).

[Hafeal]

as a VIP, I wouldn't mind getting more perks ('cause y'know......free stuff) but I feel like opening any difficulty on any life character is a HUGE advantage that noone really puts as much importance as it deserves........it is huge.

Yeah, my suggestion was made long before that perk was around.

[arkonas]

Well, my thought is that you could modify a loyalty reward program for ViPs (based on length of subscription) and for Premium based on the amount of TPs you purchase in the DDO Store (ala a Best Buy reward program for example).

that is exactly what i was talking about. for vips its based on months. for premium its based on point totals bought. its just a reward system for Supporting your game.

[arkonas]

as a VIP, I wouldn't mind getting more perks ('cause y'know......free stuff) but I feel like opening any difficulty on any life character is a HUGE advantage that noone really puts as much importance as it deserves........it is huge.

vips should always keep their perks. i will never say for them to lose it. its why they chose to pay monthly. But why not reward them for their time spent or time will be spent if money is paid up front. I also dont want to shut out the premium who also spend money on the game. if there was a reward system even for them it could put more money from their pockets into the game if the rewards are worth it. that is why i used ddo store items as a start

[kierg10]

vips should always keep their perks. i will never say for them to lose it. its why they chose to pay monthly. But why not reward them for their time spent or time will be spent if money is paid up front. I also dont want to shut out the premium who also spend money on the game. if there was a reward system even for them it could put more money from their pockets into the game if the rewards are worth it. that is why i used ddo store items as a start

lol if you give me all the cosmetic pets that come out for free as a VIP I will be happy.........

[arkonas]

lol if you give me all the cosmetic pets that come out for free as a VIP I will be happy.........

you could get that for doing it.

[Uska]

Doing some minor cosmetic things for subscribers(really shouldnt call them VIP's and I am one) would be cool but cosmetic only and bound to account and never anything like the antidecay kit from SWG.

[Singular]

Doing some minor cosmetic things for subscribers(really shouldnt call them VIP's and I am one) would be cool but cosmetic only and bound to account and never anything like the antidecay kit from SWG.

First, what is an antidecay kit and what does it do? The more I learn about SWG, the less I like.

Second, I'm VIP and I love the boost to non-quest running speed! Opening any diff is nice, too, but any 3rd TR can do that. The 500 TP per month is nice. I find that my favor tops it off to actually make favor farming worthwhile. And, I guess, all the quests. I'm kind of stupid, though. I thought I was going to go premium about a year ago and bought all the quest packs at that time. Then they came up with a deal on VIP, so I bought that...then we had to buy the expansion pack with cash...and...sooooooo I didn't really feel super Vip at that point.

But, yeah, here I am and I love the game

Apologies for the rambling nonsense.

[susiedupfer]

Good luck on trying to find a consensus of what equates loyalty to a premium account.

The purpose of me being Premium is so I don't have to buy points every month. Plus I'm not sure putting TP totals as apart of loyalty is the right thing. To me, that just says "I paid more than you, so I deserve more than you!"

F2p also keeps the game going. Without the free players out there, I wouldn't have as many people to group with as a paid player. There would be a smaller playerbase for what I have paid.

^This. Exactly this. We do not need more things to divide the player base. I do not mind people being rewarded for being VIP, but any sort of reward program outside of bonus points for larger purchased points packages(like they do every once in a while) is just not a good idea.

[MrkGrismer]

I thought the monster manuals are ddo's loyalty program.

[Syrrah]

Solution is easy in my opinion:

Each account gets a reward every x months based on both (1) how long the account has been logged into the game and (2) the amount of money spent in hard cash during all that time.

Each account would receive one reward, in the form of a ticket that is sent to each toon on every server. As soon as one ticket is claimed, all other tickets on the other toons (for the same reward) disappear. This solves the "but I play on 6 servers at once" issue.

The type of reward would be based on the total amount of money spent on the game. No money = no reward, 5$ = 10 CSW pot, 25$ = 10 Rage pots + previous tier, 100$ = arrowhead + previous tiers, 200$ = gold seal hireling + previous tiers, ... You know, the type of stuff offered in the lotteries: hair dyes, plat, pots, scrolls, ... for special occasions Turbine could offer unique cosmetic options or kits, provided these items can also be bought in the store.

The number of items received in the reward will depend on the total time in hours actually logged in the game for that account (on all servers comined). For every month/3 months/year/... the number of items could be multiplied (multiplier depending on the value of the items).

This is better than just taking into account the age of the account, as it is a loyalty reward. Someone who has not logged in for 3 years was not "loyal" during that time and should not be rewarded for that i.m.o.