No turbine points with VIP

[xXxcon]

i have been playin for some time as free, then upgraded and bought some things from the ddo store, but when i went VIP today i didnt get my 500 turbine points issued to my ddo game...

any help would be appreciated.

[MRMechMan]

They are monthly, right?

[xXxcon]

ya, i just signed up for VIP and everythings workin but i didnt get the 500 monthly turbine points

[Krelar]

Here you go from the turbine points sticky at the top of this forum:

VIP and Favor Points FAQ

Favor Points
We are aware that some players are not receiving their favor reward point grants immediately. All points are rewarded within 24-48 hours of the initial time they are earned. Please note that this is the longest that these grants should take, and most will continue to be significantly faster (if not almost instantly).

VIP Points FAQ and Info
-VIP points are granted within 48 hours of a successful VIP subscription payment, or within 48 hours of the monthly anniversary for multi month payments.
-For example, if Derf’s billing date is on the 15th of the month for a single month payment, and his payment is successful, then he will get the points on the 15th or 16th.
-If Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-Please note that payments are always processed in the morning. When you reinstate or upgrade to VIP, your card isn’t charged immediately, so the points will not be granted immediately.
-If Derf upgrades to VIP (by clicking the “Get Unlimited Access” button on the Account Management page) on the 4th, his card will be charged whatever billing plan he picks on the 5th. He will then receive his points on the 5th or 6th.

-VIP Points for Multi Month Subscriptions are granted in the standard 500 point increments on a monthly basis. Multi month subscribers do not get all the points in a giant lump sum at the beginning of the billing period.
-For example (as noted above) Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-If you believe that points are missing for any reason, please wait 24 hours and see if they reappear. If more than 24 hours has passed and you believe that the points are still gone, then please contact the Account Management department.

-At this time there is no notification sent when VIP points are added. You can take note of your monthly billing date or billing anniversary (which you should be aware of anyway) and around that date you can note the number of points you have when you log out of the game, and then take note of the points you have the next time you log in. The Account Management department can confirm if the VIP points were granted, and when, however it is likely faster to simply track the points yourself.

-There is a Turbine Points statement available in the DDO Store. To get to your Statement, when you open the Store, there is a My Account link in the upper right corner. Click on that. On the next page you will see a View History button a bit left of center. Clicking on this will bring you to your Turbine Points statement. This will show you all of your Turbine Point activity going back about 30 days or so.

If you’ve read through this post and still have questions about your points (favor or VIP), please feel free to contact the Account Management department. Phone and email options are available in my signature.

So if you just paid today it may take awhile still.

[cdbd3rd]

They can sometimes take up to 24 hours to show up. Not usually, but they've said before there can be a delay.


edit:
Oops. Or 48 hours.
Good answer, K. Have some.