I crash on character load screen every time,

here is the error message:

roblem signature:
Problem Event Name: APPCRASH
Application Name: dndclient.exe
Application Version: 1.20.2.8016
Application Timestamp: 506bb362
Fault Module Name: dndclient.exe
Fault Module Version: 1.20.2.8016
Fault Module Timestamp: 506bb362
Exception Code: c0000005
Exception Offset: 0025d8d0
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: c447
Additional Information 2: c447afe69488d79597358cbb8a5af51a
Additional Information 3: 9910
Additional Information 4: 99106d8f4b3533861d83a9ea150e1f58

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